Job Information
American Homes 4 Rent Senior Resident Manager in Nashville, Tennessee
Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.
As the Senior Resident Manager, you will guide a team of Resident Managers, each managing a portfolio of approximately 750 homes, along with other support roles. Your role is pivotal in ensuring the team executes the operational strategy set by the District Manager and achieves all goals related to resident operations.
Responsibilities:
Oversee resident relations and daily operations.
Manage, train, and coach team members, guiding them to reach their potential.
Review resumes, conduct interviews, and strategically hire new team members.
Deliver timely, professional responses to escalated resident issues.
Drive collection strategy to minimize evictions and reduce delinquency.
Maximize retention rate and rate growth through lease renewals.
Ensure proper move-out reconciliation processes are followed.
Drive the profitability of the assigned portfolio.
Handle special-case properties, including those with evictions, escalated customer service issues, disposition considerations, and potential legal issues.
Requirements:
High School Diploma/GED required.
Bachelor’s degree preferred.
Minimum of three (3) years of experience in a management role, managing direct reports required.
Minimum of three (3) years of directly related experience in Property Operations, Real Estate, or Property Management preferred.
Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
Real Estate License and any permits/certifications required by state’s real estate commission to engage in property management.
Valid driver’s license required.
Experience with property management software a plus.
Strong relationship management and negotiation skills.
Build your career with us:
At AMH, we know what it takes to feel at home. That’s not just our product; it’s also our culture. We work to maintain a people-first culture of trust, belonging, and inclusion, where our employees are empowered to collaborate and take initiative. If you’re ready to elevate your career, we hope you'll consider making your home with us. Apply today and a member of our Talent Acquisition team will reach out soon! To learn more about our workplace, please visit amh.com/careers. #LI-MA1, #LI-Hybrid
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