Think Beyond The Label Jobs

Description

Introduction

Do you have the career opportunities as a(an) Manager Product Operations you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Manager Product Operations where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

JOB SUMMARY

HCA Healthcare’s Digital Patient Experience (DPx) organization is seeking a DPX Product Operations Manager for a high-paced delivery team composed of technical leads, product engineers and domain experts to drive product, technical direction, integrity, and delivery. The DPx organization brings to life our patient facing digital products, including hospital and physician websites, registration and scheduling, kiosks, patient portal, and more. The candidate will collaborate with Product Managers, Vendors, and other stakeholders to capture product priority and execute on the vision for improving the Digital Patient Experience. Building strong relationships with teams, peers, leadership, stakeholders, and vendors is a key component for success in this position. The Manager of DPX Product Operations Manager will lead, manage and coach a team of high performing engineers and support analysts who are responsible for product level 2 & 3 support, DevOps, and Site Reliability Engineering (SRE), in the DPx space. This manager will lead teams who assess product strategies and requirements, develop product support technology roadmaps, and deliver break fix solutions successfully. He/she will help define product support roadmaps, set problem priorities, and provide direction and priority to delivery teams through the technical leaders who maintain product technology backlogs. His/her teams will be responsible for sizing overall opportunity, impact and full potential for break fix, technical debt and small enhancement product features. The role requires driving alignment across DPx teams, Enterprise Architecture, Information Protection, Enterprise Data, and various Centers of Excellence across the HCA Enterprise. The candidate should demonstrate an understanding of complex ideas, set and broadly communicate a product technology strategy, and meet the needs of the team and stakeholders. This role requires attentive listening and demonstrating a strong executive. The DPX Product Operations Manager will perform all duties with a focus on quality of work, attention to detail and a high level of self-management and self-awareness.

GENERAL RESPONSIBILITIES

30%People

• Communicate effectively for both technical and non-technical audiences

• Cultivate a motivating environment that brings out the best in people and improves performance of others

• Advocate on behalf of delivery teams/individual contributors when concerns or issues arise

• Use product and technical expertise to expose trends and influence decisions for our stakeholders

• Build healthy trust and partnership relationships with staff, leadership, stakeholders, peers, and vendors

• Work with leadership in resolving conflicts involving staff, vendors, stakeholders, and business partners

• Provide excellent cross functional communication with Product Management, Architecture, QA, and other technical stakeholder team members

20%Strategy & Planning

• Collaborate with technology, and product management teams across HCA to set and evangelize product technology vision, strategy, metrics and roadmaps while influencing measured successful product and feature rollouts

• In collaboration with DPx Digital Product leadership, building a product and technology support roadmap to drive real value for DPx digital products with milestones for success inclusive of discovery, and measurement

50%Delivery & Execution -Support DevOps, SRE

• Evidenced track record of leading support teams in a matrixed environment

• Significant experience working under Support industry best practices

• Demonstrated ability to adapt to change and learn quickly

• Identify product improvements that would increase customer satisfaction, improve adoption, and/or improve user efficiency

• Will collaborate with Enterprise teams to ensure alignment on best practices, strategy and competency/tooling needs

• Ensure NFR, KPI and OKR metrics are monitored and reported to Product Managers and DPx leadership

• Developing and implementing a comprehensive Product Support Strategy

• Lead the way to ensure the communication and implementation of standard operating procedures as aligned with product teams

• Provide direction and oversight for all DPx SRE services for architecture, interservice dependencies, instrumentation, metrics, monitoring, emergency response, capacity planning, change management and performance (availability, latency, and efficiency) to ensure products are scalable and highly reliable.

• Background leading SRE technical resources responsible for large scale cloud infrastructures

• Provide direction and oversight for DPx DevOps resources to ensure enablement of cloud-native microservices architecture, automation, effective monitoring, infrastructure-as-code (Terraform), deployment and maintenance of CI/CD pipelines across multiple environments (development, QA, staging, production)

• Accountable for the buildout and implementation of all DevOps artifacts, repeatable and scalable processes and tools in support of source code management, automating builds, automating regression testing, deployments, monitoring, and releases to all environments, including on-prem and multiple cloud environments

• Experience directing teams who provide a mix of Operational and Engineering work

• Provide direction and oversight to DPx Change and Release Management process and procedure, responsible for ensuring changes are appropriately coordinated across teams, documented and executed with integrity

• Solid understanding of high availability, high performance, cloud environments

• Build and evolve a traditional product Support team into an end -to-end Support Operations organization, inclusive of DevOps and SRE Adhere to Code of Conduct

• Other duties as assigned

RELEVANT WORK EXPERIENCE

• 5+ years

MANAGEMENT EXPERIENCE

• 3+ years

EDUCATION

• Bachelor’s degree Preferred

OTHER/SPECIAL QUALIFICATIONS

• Demonstrated passion around improving digital consumer experience; consumer and data-focused

• Experience with end-to-end software delivery

• Experience with feature delivery and tradeoffs of product priorities

• Strong track record of execution in a multifaceted organization, requiring building sponsorship and collaborating with product managers to successfully roll out break fix and product items.

• Proven ability to engage with all levels of staff within varying lines of business

• Creative problem solver with experience in early-stage discovery who understands how to deliver impactful products in a fast-paced environment

• Constantly looking to hone one’s instincts through patient feedback and data insight

• Experience in building and driving adoption of new tools

• Experience with cross-team coordination, product and project management concepts, and executive presentation skills

• Experience working on program managed rollout and operations of large-scale enterprise software systems/platforms or large-scale online presence

• Experience and disciplined in Agile development techniques

• Experience with people influencing

• Experience contributing to engineering discussions around technology decisions and strategy related to a product

• Passionate about how products work “under the hood” and comfortable discussing technical challenges with engineers and architects

• Self-starter who can collaborate with cross-functional partners in a dynamic environment and deliver results

• Excellent verbal and written communication skills

• Experience within the healthcare industry is a plus, but not required

• Experience leading in a team-oriented, collaborative environment, taking ownership and initiative, and holding self and others accountable

• The ability to think and act; decisiveness, assertiveness, with the ability to achieve results quickly

• Adaptable and flexible, with the ability to handle ambiguity and changing priorities

• Professional demeanor and positive attitude; customer service oriented

• Respect for diversity of experience, characteristics, viewpoints, and opinions

PHYSICAL DEMANDS/WORKING CONDITIONS

• Requires prolonged sitting

• Requires eye-hand coordination & manual dexterity to operate computer equipment

• Works in an office environment

• Must be flexible with the ability to work evenings or weekends as the schedule demands

• Physically able to participate in training sessions, presentations, and meetings

• Some travel may be required for the purpose of meeting with stakeholders or off-site personnel/management

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Manager Product Operations opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.