Job Information
HCA Healthcare Manager Product Delivery in Nashville, Tennessee
Description
Introduction
Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Manager Product Delivery opening with HCA Healthcare today and find out what it truly means to be a part of the HCA Healthcare team.
Benefits
HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)
Note: Eligibility for benefits may vary by location.
We are seeking a Manager Product Delivery for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!
Job Summary and Qualifications
This position oversees and coordinates efforts within the Accelerated Technologies- Innovation (AT-I) team to implement and support custom applications that support HCA’s clinical and revenue cycle objectives, including but not limited to Patient 360. This position collaborates with the development team and internal technical and business teams to ensure custom-developed applications are implemented with minimal business impact, and that issues are identified and resolved quickly and completely. This position also assesses risk of enhancements and application changes, ensuring changes are coordinated and documented according to ITG change management standards.
Major Responsibilities:
Personnel Management
Establish and drive execution of area goals and work priorities
Estimate required resource allocations to various efforts, and approve timesheets
Mentor staff on growth opportunities and complete performance reviews
Recruit and hire analysts and engineers within the functional area
Oversee onshore and offshore contract resources
Management of Implementation
Coordinates with the Development Manager to oversee maintenance and execution of regression test set
Responsible for development of communication protocols related to issues and defects to end users and business partners
Manages User Acceptance Testing (UAT) and Go-Live activities to plan and deploy new applications and all additional feature and function enhancements to the product in a coordinated fashion with business owners and other stakeholders
Management of Product Support
Oversee product support and customer service functions, including on-call support, to ensure high level of customer satisfaction
Ensures compliance with enterprise change management processes and procedures delivery of quality metrics reporting to ITG leadership and business partners
Oversee alerting and incident management processes
Ensures high availability of applications and manage engagement with the Application Portfolio Management program
Oversee product defect tracking and resolution to ensure optimal software quality during and after UAT
Oversee communication to end users and business groups regarding defects, product releases, release content, etc.
Other
Works closely with AT-I Directors, Development Manager, Technical Lead, all technology solutions areas, and project managers to ensure department, business, and project goals are achieved
Performs other duties as assigned
Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement.”
Education & Experience:
Bachelor's degree required
1+ year(s) of experience in a leadership role preferred
5+ years of experience in healthcare IT preferred or equivalent combination of education and/or experience
Required Knowledge, Skills, Abilities, Behaviors:
Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients.
Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect.
Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community and HCA.
Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA.
Lead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement.
Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results.
Achieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors.
Drive Execution and Financial Results: Ability to commit to the success and financial wellbeing of HCA by challenging others to excel and hold themselves and others accountable for achieving results.
Travel Required
- No Travel: The job does not require any travel.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive
If you find this opportunity compelling, we encourage you to apply for our Manager Product Development Delivery opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.