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Job Information
W. R. Grace Finance Manager, Credit & Collections in Muntinlupa City, Philippines
Finance Manager, Credit & Collections
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Date:Jun 5, 2024
Location: Muntinlupa City, National Capital Region (NCR), PH, 1781
Company: W. R. Grace & Co.
Job Description
Reporting to the Global Credit and Collections Manager, the Finance Manager, Credit & Collections role is responsible for driving effective collections strategies for the assigned business segment. Monitor and appropriately manage the performance of the respective collections team. This position requires working closely with various teams in the organization – Customer Service, Sales, and Business Finance – to improve the cash and past due position of GRACE.
Key Responsibilities
Defines and implements effective collection strategies to ensure SLA and KPI targets are met
Leads day-to-day operations which include but not limited to accounts maintenance, escalations management, issue resolution, and reporting as required
Collaborates closely and regularly with business segment leaders, sales, and customer service teams to facilitate timely payment of receivables
Works closely with cash applications team to ensure that customer payments are applied accordingly – resolving disputed items, unapplied cash postings, and over/short payments
Provides guidance on customer balances for quarterly bad debt reserve analysis
Responsible for managing team’s performance, people development, and succession planning
Supports the team as first level of escalation, ensures solid back-up system, and other administrative tasks that may be required
Seeks opportunities for Continuous Improvement and ensures team’s compliance to Internal Controls
Supports the Global Credit and Collections Manager to drive effective process governance, stakeholder management, and project management (as required)
Supports the various sitewide initiatives of Grace GBS Manila
Required Qualifications
+ + Bachelor’s degree in business, finance, accounting, or a similar discipline
5+ years of collections experience
3+ years of leading a collections team
Experience in Shared Services preferably with multinational companies
SAP & BW experience required
Strong leadership skills
Effective communication and influencing skills
Knowledge on customer operations / order management process preferred
Proficient in Microsoft Office Suite applications, especially Excel,
Willing to work on North America hours
Benefits
Guaranteed 14th month Pay
Above-market Retirement Plan Design
LinkedIn Learning Access
Established Performance Incentive Program
HMO coverage for employees on day 1 (with pandemic coverage)
Free HMO coverage for up to 3 qualified dependents
Educational Assistance
Dignified Workplace Commitment:Grace is committed to providing a dignified and inclusive work environment for all employees and welcomes and encourages diversity. This means that all employees are entitled to be treated in a respectful, professional, and inclusive manner, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.
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