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Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Systems Platform Engineer

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Employee Digital Experience team is looking for a Virtual Desktop Engineering Systems Support Engineer to drive our customer experience strategy forward, by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset

You will be a member of the Virtual Workspace Services Team within Employee Digital Experience under the O.N.E organization. The Virtual Workspace Services Team is responsible for engineering, delivering, and supporting all global EUC Virtual Workspaces platforms and services across the firm including any Mergers & Acquisition environments.

As a Systems Support Engineer within Virtual Workspace Services team, you will assist with Operational & Engineering activities including build, test, automation, enabling our consumers of the service with latest technologies providing an optimal Secure user experience. Implement and Support solutions to meet or exceed user experience expectations and transform the way we work in the future striving to an Enhanced Next Generation Digital Workspace.

Role

• Work with the wider team with end-to-end solutions to assist with many different businesses’ requirements planning, installation, configuration, optimization, and support for innovative technical solutions focused on a highly Secure Core EUC / Desktop Virtualization technologies.

• Work to identity and drive improvements with Automation and Security in mind.

• Awareness of Security principals for End User Computing; Multi-Factor Authentication, Zero Trust, DLP, End Point Security etc.

• Create technical documentation and all relevant hand over documentation including technical design documents and operational runbooks.

• Develop strong working relationship with peers across other vertical teams, stake holders and help position a secure EUC / Desktop Virtualization eco-system.

• Ensure that the services we deliver are technically architected to meet or exceed business expectations.

• Proficient level of knowledge and a natural interest on the technology landscape of the future, tracking industry trends and maintain knowledge of new technologies to better serve the enterprise's architecture and Employee Digital Experience needs.

• Establish / enhance current solutioning Shift Left approach to enhance high levels of performance, security, scalability, maintainability, reliability starting from conceptualization or design phase.

• Support various localization initiatives including any new Mergers & Acquisitions relating to Desktop Virtualization and ensure these business requirements are turned into technical solutions, implemented, and proactively managed.

• Support the Organizations strategy for the Next Generation Digital Workspace.

All About You

• Comfortable working within a rapidly changing environment and flexibility to work around deadlines and keep calm under pressure.

• Ability to build professional relationships stay positive, authentic and an innovative thinker.

• Advanced level of Large-scale enterprise Citrix CVAD & Citrix Cloud, both on-prem and Cloud-hosted, with migration to Cloud a key advantage.

• Strong knowledge with implementation, configuration & troubleshooting with expert hands-on experience of Citrix CVAD, Citrix Cloud, AWS & Azure coupled with Application Delivery (Application Layering or Streaming) & Profile Management technologies, FSLogix and Active Directory (Authentication, GPOs, OUs).

• Experience with use of Data Analytics, Automation Tooling, Graphics Acceleration, Application Lifecycle, Scripting.

• Be a strong, confident, and exacting writer and speaker, able to communicate our vision and speak to roadmaps effectively to a wide variety of stakeholders.

• Always looks for potential solutions to solve challenges.

Desirable Knowledge / Experience

• Strong verbal and written communications skills.

• Self-starter with demonstrated listening skills.

• Strong Knowledge and Hands on with AWS; VPC, FSx, AWS Data Sync

• Good Knowledge of Cloud Platforms specifically for Virtual Desktops; namely AWS or Azure

• Enterprise VPNs, SSL VPN and security access gateways (on-prem and Cloud based).

• Experience with Digital Experience Monitoring software such as Control Up, Liquidware Stratusphere UX, Lakeside Systrack, Login VSI

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices.

• Ensure the confidentiality and integrity of the information being accessed.

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.