Job Information
WTW Global HR Services Team Lead - Learning and Talent in Mumbai, India
Shift Timing - 4pm to 1.30 am
Work style - Work From Home.
Provides centralized human resource services spanning payroll, benefits, and other transactions. Ensures efficiency of service center operations, technology, and transaction processes. Establishes standards and procedures for handling employee questions, transactions, and administration of human resource programs. Coordinates services with human resource information systems, human resource program managers, and technology specialists.
Performance Objectives:
Client Focus:
Oversee day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics
Ensure ServiceCentral resolutions based on assigned access and other HR systems-related support
Ensure maintenance of accurate employee records including associate personal files
Lead and/or Participate in ad hoc projects pertains to Human Resources and/or office-wide issues
Teamwork:
Oversee adherence to defined processes in GHRS
Lead process efficiency, monitoring of workload and the implementation of the improvement projects
Identify the potential for better team efficiencies and agree with the leader on their implementation
Integrity:
Fully responsible for keeping employee data accuracy and privacy
Facilitate correct data entry for the new hires and keeping the data records for the existing employees and putting the changes to the HRIS
Respect:
Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas.
Enrich the processes and the value added services for the internal customer
Excellence:
- Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing
The Requirements
Bachelor's degree required
Strong experience in an HR Shared Service Centre is preferred
Experience in Learning & Talent
1-2 years of Team Lead experience is highly preferred
Prior experience in using Taleo and/or Oracle will be preferred
Strong leadership skills
Strong written and verbal communication skills
Ability to plan and prioritise workload
Ability to use own initiative but work under instruction as required
Ability to work as part of a team and alone with a ‘can do’ attitude
Maintain good working relationships with colleagues across HR
Ability to provide a high standards of customer care
Methodical and organised approach
Quick Learner and self-motivated
Flexible and Adaptable to Changes
Working knowledge of Excel and Word will be preferred
Willing to be assigned on rotating shift and in North America hours
WTW is an Equal Opportunity Employer