Job Information
TEKsystems Desktop Support Technician in Mount Crawford, Virginia
Description:
TEKsystems is looking for a Desktop Support Technician for one of our clients. This person will is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.
Knowledge & Experience
• Knowledge of advanced computer hardware, including SSD and general peripherals.
• Experience with desktop and server operating systems, including Windows 7, Server 2008 and above.
• Extensive application support experience with Microsoft Office and general application support experience with SAP, Altiris, and Ghost.
• Working knowledge of a range of diagnostic utilities, including PowerShell commands and Anti-Malware tools.
• Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Strong documentation skills.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.