Job Information
Morton Community Bank Teller in Morton, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12137781
Job Description: Teller Page 1 Approved By: Mitch Borneman, Debbie Neumann
Prepared: 9/30/2014 Revised: 2/6/2023, 8/23/2023 Approval Date: 2/6/2023, 8/23/2023
Job Summary
Provide an outstanding customer experience by accurately and efficiently processing customer transactions. This includes
but is not limited to cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers.
Promote MCBs products and services.
Essential Duties & Responsibilities
Always provide excellent customer experiences
Greet and assist customers to ascertain their needs
Complete customer transactions accurately
Identify customers, validate and cash checks
Accept cash and checks for deposit reviewing for any necessary holds
Process cash withdrawals
Process loan payments
Perform specialized tasks such as preparing cashiers checks, and personal money orders
Record all transactions promptly and accurately in compliance with bank procedures
Balance cash drawer at end of each day
Assist customers with problem resolution and escalate as necessary
Process work accurately through branch capture in a timely manner
Answer telephone inquiries
Promote bank products and services to customers
Identify fraudulent transactions and escalate to supervisor
Supervisory Requirements
Personnel Management: This position has no supervisory responsibilities
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform
the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.
The physical activities of this position may include climbing, reaching, standing, lifting, talking, hearing and performing
repetitive motions.
Medium exertion; exerting up to 50 pounds of force occasionally, and or up to 20 pounds of force frequently, and or
up to 10 pounds of force constantly to move objects.
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and
figures; viewing a computer terminal.
Position Title
Teller\ Reports To: Teller Supervisor Classification: Non-Exempt Department: Operations
EEO Category: A d m i n S u p p o r t W o r k e r s
Supervises: None Location:
Status: Full Time
Job Description: Teller Page 2 Approved By: Mitch Borneman, Debbie Neumann
Prepared: 9/30/2014 Revised: 2/6/2023, 8/23/2023 Approval Date: 2/6/2023, 8/23/2023
Work Environment
The work environment characteristics described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Employees, who work 7 continuous hours or more, must take a 30-minute uninterrupted lunch break no later
than 5 hours after beginning their workday
Education and Qualifications
Essential:
High school diploma or equivalent
BSA and other Bank related training through BAI is required annually
Knowledge and Skills
Possess exceptional customer service skills
Ability to complete tasks accurately and efficiently
Team player who operates with a dynamic, all hands-on deck approach
Strong problem-solving skills
Strong commitment to MCBs vision and role in the communities we serve
Positive, resourceful, and flexible
Ability to work effectively with individuals from diverse communities and cultures
Outstanding written and verbal communication skills, interpersonal skills, active listening skills and relationsh p building
capabilities
Ability to multitask and perform a variety of job functions in any given day
Experience
Essential:
Some clerical, administrative, cash handling, sales or customer service experience preferred
Knowledge of customer service principles
Relevant computer skills
Required Training
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