Job Information
Lenovo Lenovo.com Affinity Program Manager in Morrisville, North Carolina
Lenovo.com Affinity Program Manager
General Information
Req #
WD00066524
Career area:
Sales Support
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Monday, June 10, 2024
Working time:
Full-time
Additional Locations :
- United States of America - North Carolina - Morrisville
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
The lenovo.com Affinity Program currently represents >9% of the lenovo.com business and is a strategic growth area for the organization. As an account manager, you will be responsible for managing an established book of accounts from our member purchase programs (MPP) and our corporate employee purchase programs (CEPP). You will be responsible for working closely with the accounts to develop a marketing plan driving both visits and revenue through the affinity program. The success of this role will be measured on driving revenue, profit, and customer satisfaction. The ideal candidate will be engaged with several extended teams to drive the best customer experience and must be able to work proactively in a fast-paced, collaborative team environment to meet aggressive targets.
Job Responsibilities
Maintain strong partner relationships and ensure customer loyalty through excellent customer service and regular account reviews
Lead efforts in driving new partner acquisition to expand the Lenovo.com Affinity Program, identifying and onboarding strategic partners to enhance program growth
Develop quarterly marketing & media plans to maximize program success
Provide promotional information, sweepstakes updates, program offerings material, etc.
Measure and track account level financial performance on accounts
Leverage data to assess efficiency of marketing efforts to drive program improvements
Provide support to relationship sellers seeking a CEPP store
Partner with the relationship team to drive awareness of the CEPP program
Manage training and SPIFFs for the relationship sellers, encouraging CEPP growth
Position Qualifications:
Basic:
Bachelor's Degree
8+ years of professional experience
experience in partnership management, direct marketing, or sales management
Preferred:
Experience using complex data to problem solve, understand complex information, and apply logic
Excellent project management skills
Ability to proactively identify opportunities, take initiative and multi-task in a fast-paced environment
Familiarity with online content marketing and social media development strategies
Experience negotiating partner contracts & onboarding new accounts is a plus
Ability to communicate Lenovo’s strategy clearly and professionally to partners to support marketing initiatives
Strong self-initiative with the ability to identify areas of improvement with little direction
Excellent verbal and written communication skills are required
Must possess a positive attitude and ability to work in a collaborative and energetic team environment
Fine attention to detail with the ability to produce accurate end-results
Ability to analyze metrics and make decisions based on results
Strong skills in PowerPoint & Excel
This position is a hybrid role based out of our Morrisville, NC office. Employees are required to be on-site 3 days/ week.
#LI-CW2 #LI-Hybrid
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations :
United States of America - North Carolina - Morrisville
United States of America
United States of America - North Carolina
United States of America - North Carolina - Morrisville