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Reorder Account Representative (Minneapolis) Location: Minneapolis, MN, US Minneapolis, MN, US Job Family: Sales Country/Region: United States To service customers via inbound and outbound calls in regards to presenting and closing customers on products and services, and handle Patient Enrollment and repeat order opportunities in a courteous, professional manner. Identify the reason(s) for the call, utilize the systems to document and route for follow up. When applicable at point of contact, respond appropriately to customers' questions and resolve inquiries. Complete and/or update all pertinent records in Brightree. This position is located at: 1601 West River Road North Minneapolis, MN 55411 Monday-Friday. One Saturday per month required. Fridays and Saturdays can be worked remotely. Major Areas of Accountability Process leads from external departments to complete the necessary follow-up and product offerings Place outbound telephone calls in response to the customer's inquiry as documented on the correspondence, or other approved marketing lead Research and problem resolution, communicating the outcome to the customer as appropriate Complete and/or update all pertinent records in Brightree using Corporate Compliance Guidelines Exceeds Quality and Quantity Performance Standards Answer Community Voice Mail Sets a positive example for co-workers by observing and adhering to all Departmental and Corporate Policies and/or Procedures Supportive in assisting the Department's Leadership Team in achieving departmental goals by completion of tasks, continued training, etc. Establish and maintain effective working relationships with customers and/or co-workers Establish and maintain effective knowledge of policies, procedures, and skills required to complete job duties Available and flexible in scheduling to meet the changing business requirements of the position Responsible for following good housekeeping and quality procedures Follows and observes all safety practices Additional duties required as directed by departmental management Occasionally, employees currently recognized as high performers through recent performance evaluations, or employees with current demonstrated productivity leadership compared to other employees on existing metrics may be asked to engage in overtime. Basic Qualifications High school diploma or equivalent Minimum of one year experience in the field Willingness to engage in telephone direct sales Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies. Preferred Qualifications English/Spanish bilingual DME experience Brightree experience Call center experience a plus as position entails a high amount of customer interaction over the phone Ability to take initiative and work independently Comfort Medical provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide. Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons we are one of the fastest growing catheter and ostomy supply companies in the nation! Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies. Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected lassification. 56900 #LI-CM Nearest Major Market: Minneapolis Apply now EOE M/W/Vets/Disabled