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Help Desk Support BCforward is currently seeking a highly motivated Help Desk Support in Minneapolis, MN / Hybrid Position Title: [ Help Desk Support] Location: [Minneapolis, MN] - Hybrid Anticipated Start Date: [June 24th, 2024] Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: [12 Months with possibility of extension] Job Type: Contract to hire - [FULL TIME (40 Hours a week)] Pay Range: [$15/hr.] - [$19/hr.] Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Job Description: Client has an exciting opportunity in our Information Technology group. We are looking for a Senior Service Center Representative to work with Client employees and international users and exercise judgment within the defined procedures and practices to determine appropriate action. You must have excellent communication skills, both verbal and written, and be detail oriented. This position is Hybrid. Responsibilities * Provide technical support involving desktop, laptop, handheld devices, or network services. * Coordinate, diagnose and troubleshoot incoming support calls. * Simulate or recreate user problems to resolve operating difficulties in a timely manner Provide event status updates to management and end-users. * Document, implement, and adhere to standard operating procedures and customer service guidelines. * Capture, monitor, communicate, and resolve events that impact the user environment. * Manage multiple assignments of moderate to complex scope. * Apply professional concepts, company policies and procedures to solve a variety of problems. * Maintain and promote a strong safety culture and follow all safety policies, procedures, and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions. Minimum Qualifications (required) * High School Diploma (or equivalent) * 2+ years of experience in Information Technology and help desk support Additional Qualifications (desired) * Bachelor's degree preferred in Information technology, Computer Science, Computer Engineering, Information Technology, Information Technology Management, or related field * Previous work experience in a computing environment including support for desktop, network, and server equipment to include knowledge of patch management and package deployment processes * Knowledge of ITSM best practices and service delivery standards * Experience with Microsoft Windows operating system, network configuration, support of handheld devices, and familiar with systems monitoring and uptime * Strong customer service and communication skills * Microsoft Certifications * Familiar with Microsoft Office Suite * A+ Certification Physical Requirements * Ability and willingness to work a variety of shifts during the hours of 6am - 6pm, including rotating weekends, and some holidays Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 c ients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process. This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration. Interested candidates please send resume in Word format Please reference job code 223637 when responding to this ad. Get job alerts by email.Sign up now!Join Our Talent Network! Job Snapshot Employee Type Contractor Location Minneapolis, MN (Onsite) Job Type Customer Service, Information Technology Experience Not Specified Date Posted 06/13/2024