Job Information
Robert Half Customer Service Representative Senior in Minneapolis, Minnesota
Description We are offering a short term contract employment opportunity in the healthcare industry. Based in Minneapolis, Minnesota, this role requires a skilled Customer Service Representative with a focus on customer interaction and support. The successful candidate will handle customer inquiries, provide expertise, and offer customer service support to our members, customers, and/or providers.
Responsibilities:
• Provide excellent customer service to members, customers, and providers
• Handle direct phone-based customer interaction
• Answer and resolve a wide variety of customer inquiries in a timely manner
• Utilize skills in Customer Service, Workstation Support, and Phone Presence to effectively perform tasks
• Collaborate with the offshore team to ensure customer issues are resolved effectively
• Use knowledge of TRICARE and NIS to assist customers and provide accurate information
• Maintain customer satisfaction by providing problem-solving resources
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers. Requirements • Demonstrated experience in a customer service role within the healthcare industry
• Proficiency in providing workstation support, ensuring smooth operations and resolving technical issues
• Excellent phone presence, with the ability to communicate effectively and professionally
• Proven ability to respond promptly and accurately to customer inquiries
• Experience in working with offshore teams, coordinating tasks and ensuring efficient service delivery
• Familiarity with TRICARE health program and its customer service requirements
• Knowledge of Network Information Service (NIS) and its application in customer service operations within the healthcare industry
• Ability to maintain patient confidentiality and adhere to healthcare regulations
• Willingness to participate in continuous professional development activities
• High level of empathy, patience, and a customer-centric approach.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .