Job Information
CLARIOS, LLC Customer Experience Manager, Returns - in MILWAUKEE, Wisconsin
JOB REQUIREMENTS: Customer Experience Manager, Returns - WD36787 DESCRIPTION/RESPONSIBILITIES: Customer Experience Manager, Returns What you will do As a part of Clarios\' \$2.2Bn North American Metals business unit, and under general direction of the Returns Supply Chain Manager you will be responsible for leading and executing customer order enablement and customer experience improvement projects for returned commodities to grow the business and improve margin. The Returns Supply Chain team is responsible for the end-to-end experience and execution of US battery returns, a key component of Clarios Circular Economy model. The Customer Experience Manager is a critical position within Clarios\' sustainability blueprint that ensures the company continues to be a business partner of choice with our internal and external customers. How you will do it: * Identifies and executes projects that improve both internal and external customer experience, including enabling customer order entry efficiencies and optimizing transportation costs. * Creates new and leverages existing key performance indicators (KPIs), including days between order request and pick-up and percentage of successful pick-up counts to identify trends, inefficiencies, and areas for improvement. * Partners with external customers and aligns with internal business partners to create and utilize customer journey maps that inform long term business decisions. * Serves as a trusted advisor for customer needs and desired experience. Knows customer needs and how actionable projects improve their experience. * Develops and presents PowerPoint decks to senior management on short-, medium- and long-term project progress and strategic outlook. * Collaborates cross-functionally in a matrix organization to socialize and implement changes in processes and technologies. * Provides training and guidance to stakeholders on new processes and tools, takes feedback from users to improve processes and Customer/User Experience. * Other duties as assigned. Working Conditions: Position is hybrid and may require up to 10% travel. #LI-CS1 What you get: * Medical, dental and vision care coverage and a 401(k) savings plan with company matching all starting on date of hire * Tuition reimbursement, perks, and discounts * Parental and caregiver leave programs * All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits * Global market strength and worldwide market share leadership * HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law. A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process. Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity ***** OTHER EXPERIENCE AND QUALIFICATIONS: What we look for: * Bachelor\'s degree (or equivalent) in Supply Chain, Operations Management, Business, Finance, or equivalent experience * Minimum 8 years of experience in customer experience process optimization, project management, or a related role. * Strong analytical and problem-solving skills with the ability to translate data into actionable insights. * Willingness to learn and constantly adapt to a changing environme t. * Excellent communication and interpersonal skills for effective collaboration. * Experience with ERP systems such as SAP and Power BI, as well as Excel and PowerPoint. * Knowledge of business process modeling and improvement methodologies (e.g., Lean, Six Sigma). * Project management certification is a plus. ***** APPLICATION INSTRUCTIONS: Apply Online: https://ars2.equest.com/?response_id=cd583b38a7e939b7ea3f4f7f76133587 Other: Applicants ONLY to apply via URL link provided! Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.