Job Information
Group O Desktop Support Intern in Milan, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12600267\ Position Title: Desktop Support Intern\ \ Location: Milan 4905\ \ Department: IT Infrastructure\ \ Employment Type: Internship\ \ Workplace Type: Onsite\ \ Reporting To: Anthony Valenzuela\ \ Compensation: \$19.00 - \$21.00 / hour\ \
Desktop Support Intern
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Group O is seeking a Desktop Support Intern to grow within our developing Information Technology group.\ \
As the Desktop Support Intern, you will be a vital part of our IT support team, providing essential technical assistance to end-users within the organization. Your role involves learning to diagnose and resolve hardware and software issues, ensuring optimal workstation performance, and maintaining an elevated level of customer satisfaction. This internship offers a firsthand learning experience in a dynamic and challenging environment, providing opportunities to develop technical skills and gain practical experience in IT operations.
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Key Responsibilities
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Desktop Support:
- Provide first-line technical support to end-users, responding to inquiries and troubleshooting issues related to hardware, software, and network connectivity.
- Assist in the setup, configuration, and maintenance of desktops, laptops, printers, and other peripherals.
- Document and track support tickets using the IT ticketing system, ensuring timely resolution and excellent customer service.
- Manage user accounts, permissions, and access rights in accordance with company policy.
- Assist with the deployment and maintenance of IT equipment and infrastructure.
- Perform routine system maintenance and updates to ensure security and efficiency.
- Other desktop support duties as assigned.\ \
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Job Qualifications
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Minimum Qualifications:
- Currently enrolled in a degree program in Computer Science, Information Technology, or related field.
- Basic understanding of computer hardware, operating systems, and software applications.
- Excellent communication skills, both verbal and written, with the ability to interact professionally with end-users and team members.
- Ability to work independently and collaboratively in a team-oriented environment.
- Eagerness to learn, adaptability, and an initiative-taking attitude towards problem-solving.
- Proficiency with MS Office and Windows operating systems.\ \
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About Group O
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At Group O, its our employees who we value most. Thats why we provide a supportive environment where employees are given every opportunity to excel. Group O offers a wide variety of careers with room for professional growth and advancement, and we are always looking for motivated individuals to join our team. At Group O, our employees health and well-being is equally as important as the work they perform. We back up that philosophy by providing a competitive benefits package that supports now and for their future.
*\ In 1974, Bob Ontiveros saw an opportunity to live the American dream and build a company for himself and his family. 50 years later, the packaging company he originally founded out of the back of his station wagon - Group O is ranked by the United States Hispanic Chamber of Commerce as one of the top five Latino-owned businesses in the country. Group O has gained prestige for helping Fortune 500 companies like Samsung, Michelin, Caterpillar, and PepsiCo turn their most complex business challenges into centers of profitabilit\ \ Group O is an Equal employment opportunity, including veterans and individuals with disabilities.\ \ *
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