Job Information
TAD PGS, Inc. User Support Specialist Help Desk in Miami, Florida
We have an outstanding Contract position for aUser Support Specialist Help Desk to join a leading Company located in theMiami, FLsurrounding area.
U.S. Citizenship is required.
Candidate must be able to obtain and maintain a Secret Security Clearance.
Please click on this link if you have any questions on how to obtain a clearance: https://www.tadpgs.com/obtain_security_clearance
Job Responsibilities:
Responsible for assisting the district IT Staff in performing a variety of tasks associated with the day-today operations and administration of IT systems within the office. These duties include a wide range of information technology support to meet the USAO information needs using network hardware and software capabilities.
Assisting users with various IT related troubles.
Installing and maintaining USAO hardware and software.
Physically moving IT equipment.
Administering user accounts.
Monitoring and diagnosing IT systems.
Actively using trouble tickets to follow issues.
Training district users.
Tracking IT equipment.
The User Support Specialist will be required to maintain the utmost level of customer service, responsiveness, communication, and judgement.
Travel to other district offices may be required on a regular basis using government provided Vehicle and/or via personal transportation. Travel may be 1 to 2 days per week.
The above-mentioned duties may be performed as single functions or in combination with one another. One is expected to perform duties in relation to the contract for said position.
Basic Hiring Criteria:
Excellent written and oral communication skills.
Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users. Certain applications may require certification by the software provider.
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
Experience with DOJ office automation environments extremely helpful;
Should be an expert user of the Government's word processing, spreadsheet, and email systems.
Pleasant telephone manner important.
Ability to consistently deliver highest quality work under extreme pressure.
Desired Qualifications:
Experience working in a Government and/or Litigation Support environment in conjunction with basic qualifications, is strongly preferred.
Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred.
Prior experience in automated litigation support preferred.
Prior Help Desk experience in Information Technology.
Undergraduate degree valued.
Current or active clearance.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
The Company will consider qualified applicants with arrest and conviction records.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/