Job Information
Kuehne+Nagel Sea Logistics Customer Care Supervisor, Import in Miami, Florida
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Miami is looking for a new Sea Logistics Customer Care Supervisor, Import to join our Sea Logistics team.
Your Role
Provide leadership to the local Customer Care team in conjunction with the local Sales Team.
Your Responsibilities
Provide leadership to the local Customer Care team in conjunction with the local Sales Team.
Ensure close cooperation with Branch and Area management as well as Sea Logistics operations (OCC) for an enhanced customer experience.
Focus on profit maximization by avoiding additional costs and expenses due to internal service failures.
Participate proactively in customer visits and meetings as needed, in conjunction with local and area sales personnel.
Stay up to date with market knowledge.
Continuously improve processes and controls aimed at achieving consistent customer satisfaction.
Engage in customer retention for the Sea Logistics account portfolio.
Analyze and follow up on customer feedback.
Manage quotations by qualifying customer inquiries, providing KN quotations and updates, and setting final selling prices with individual adjustments.
Your Skills and Experiences
3 years' Sea Logistics experience
2 years' Leadership experience
Must have the ability to analyze data
Exceptional written and verbal communication skills
Must have the ability to work on-site 5 days per week
Must have the ability to travel for business reasons
Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[recruiter’s job code]
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.