Think Beyond The Label Jobs

Responsibilities

Responsabilities

• Review customer balances daily for assigned portfolio and prioritize collection activity with the overall objective of timely receipt of payment. - Assess credit risk and determine customer’s credit limit as well as payment terms based on the customer’s credit risk. - Take inbound and make outbound calls to customers to resolve payment and collection issues. - Collaborate with Accounts Receivables, Customer Service, and Sales to promptly address any customer issues and effectively manage the relationship for the overall benefit of the company. - Make recommendations to Credit Manager/Team Lead on problem accounts. - Monitor and release of customer orders blocked for credit review. - Investigate and resolve issues related to payments made by Credit Card and checks. - Update customer details/communication in credit files timely. - Communicate effectively with all levels of employees, including management -Represent the company in an effective, competent, customer-focused manner while interacting with the customer and other external parties. - Handle highly confidential records discreetly

Qualifications

Qualifications

• High School graduate or equivalent; higher education is plus. - Demonstrated English proficiency, at least B2 verbal and written. - Experience processing credit card payments and investigating credit card payment errors. - Minimum of 3 years of experience in a financial field, preferably credit and collections. - Demonstrated proficiency in the use of Microsoft Office tools (Outlook, Excel) - SAP experience desirable. - Creativity, negotiation / mediation skills are essential. - Excellent follow-up and organization skills, detailed-oriented and the ability to produce accurate, error free work. - Excellent written and verbal communication skills. - Ability to handle and prioritize multiple tasks simultaneously. - Proven ability to work in a team environment and contribute to the overall team success and meeting objectives. - Willingness to openly to receive and provide feedback. - Productivity / Ongoing improvement mindset