Job Information
Dubai Holding Waiter/ess - In Room Dining-Service - Jumeirah Messilah Beach in Messilah, Kuwait
About Jumeirah and The Hotel:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.
About the job:
To offer guests an enjoyable and expertly served dining experience conforming to Jumeirah standards.
To offer quick, correct, precise and friendly service that is respectful and accommodating of the guest's requests of selections and timeliness of service.
To coordinate with the kitchen for smooth service.
To record all guest charges, gratuities and cash transactions accurately.
To maintain a Room Service control sheet time to time, so the Room Service Manager knows when an order was taken, delivered and retrieved and by whom.
To set up orders on trays and tables and transport them to guest floors and rooms.
To complete opening and closing check list and side task-work as assigned.
To maintain a good working relationship with other colleagues.
To respond properly in any hotel emergency or safety situation.
To maintain and retrieve all food items from the kitchen and attractively, safely transport them to the Private Dining area and place them in a hot box.
To stock linen, China, silver and glassware for service.
Equal responsible for minibar operation within room dining Standard.
To handle folding tables adequately and safely.
To handle dirty linen appropriately and also have basic knowledge about linen inventory.
To be able to identify possible problems and ask for help before a breakdown occurs.
To inform the manager or assistant of all customer complaints and makes appropriate efforts to correct the problem.
To provide lateral service in the hotel when needed.
Qualifications and Experience Required:
Bachelor's Degree or equivalent.
Should have over one to Two years of experience in similar position.
Work in a multicultural environment.
Able to handle multiple tasks.
Should be able to work under pressure in a customer service.
Well versed English communication and writing skills.