Job Information
Verve Coffee Roasters Cafe Assistant Manager (Campus Cafe) in Menlo Park, California
Verve makes days! From Farmlevel to Streetlevel, our passionate and dedicated employees constantly strive to provide an authentic, superior coffee experience. We seek an enthusiastic coffee professional to join us as the cafe manager at our location on the Facebook campus.
This stunning cafe, designed by Frank Gehry architects and in the heart of innovation, provides a perfect setting to showcase our crew's remarkable enthusiasm and unparalleled talent in delivering excellence.
Join us and Live with Verve!
KEY RESPONSIBILITIES
Lead retail staff and café operations
Possess in-depth knowledge of Verve products, principles, and policies
Ensure outstanding customer experience and superior product quality
Strive to exceed café’s financial goals
SPECIFIC DUTIES
Develop a motivated team committed to delivering premium products and excellent experiences
Promote teamwork and robust, positive communication among staff
Build deep and rich community relationships in the cafe's neighborhood
Liaise between the kitchen staff and cafe environment for consistent high-quality customer service. Report customer feedback to kitchen team.
Lead a customer-focused cafe experience by modeling and coaching outstanding hospitality at every opportunity
Actively monitor drink quality and help ensure drink standards are being met
Manager multiple revenue drivers within a single space
Facilitate and participate in interdepartmental and public events
Create weekly café schedule
Enthusiastically drive top line and support key marketing initiatives
Proactively manage bottom line and continuously develop and implement cafe and company efficiencies
Facilitate and execute employee review process
Ensure that all employees are trained and performing to VCR standards
Follow disciplinary protocol outlined in the VCR Employee Handbook
Maintain café equipment and schedule regular maintenance
Keep front and back of house immaculately organized and clean at all times
Recruit and interview candidates as needed to maintain stellar staff
Control costs without compromising standards and customer service
Develop and implement strategy to exceed café top and bottom line financial goals
Requirements
Must love coffee
Previous P&L and management experience required
Excellent verbal and written communication skills
Outstanding organizational, planning, and time management skills
Must have customer-focused attitude
Ability to model teamwork and lead a team
Must be approachable, mindful, and positive
Solid management and problem solving skills
Ability to give and receive constructive feedback in any given situation
Benefits
Free bag of coffee with every paycheck
Free coffee at work
We take care of you! Full-timers are eligible for Paid Time Off and insurance coverage per plan terms; all employees qualify for paid sick days
Fantastic coworkers and positive work environment