Job Information
Yancey Bros.co Product Support Sales Representative in Memphis, Tennessee
Description
Who We Are:
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.
What You Will Be Doing:
The Product Support Sales Rep is responsible for the successful execution of the Pathfinder Power Solutions aftermarket business plan to grow parts and service sales to various categories of customer targets. The Product Support Sales Rep is responsible to find and define customer opportunities in assigned AOR to achieve Pathfinder Power Solutions and Perkins Engine Co.’s growth goals and brand promise.
Primary Responsibilities:
Achieve parts and service sales profitability targets for assigned AOR.
Lead Pathfinder Power Solutions' efforts to grow our aftermarket parts and service business to include and expand parts and service capability through supported brands.
Participate in assessing aftermarket coverage for Perkins powered and non-Perkins powered equipment that is serviceable by Pathfinder.
Identify potential customers and work across the organization to provide parts and service quotes.
Manage quoting activity to achieve target conversion rate.
Liaise between customers and service department to ensure customer satisfaction.
Assist in parts look-up when necessary.
Maintain access and proficiency with systems required to perform role.
Read and understand financial reports, balance sheets, cash flow and income statements.
Develop annual budgets and regular forecasts to monitor how well business forecasts align with actual performance.
Contribute to and implement business plans and adjust models to respond to and anticipate changing market conditions.
Lead, direct and manage a “consultative selling” approach to identify and manage customer expectations.
Develop and continually seek to improve product knowledge and skill sets for all brands Pathfinder represents.
Participate at Trade Shows and Customer Events to generate product support sales leads.
Maintain close relationships with Sales, Parts, and Service departments to understand operational opportunities and challenges.
Maintain good customer relationships; intervene to solve problems and disputes; look for ways to enhance customer satisfaction within the scope of Pathfinder Power Solutions/Yancey Bros. Co. values and mission statements.
Develop and direct Parts and Service marketing strategy and campaigns.
Additional Responsibilities:
Participate in required safety program and work in a safe manner.
Additional duties as assigned by manager.
Who We Are Looking For:
To be successful in this position you should have prior experience with Diesel Engine and/or drive train product support sales. With this experience, you should have knowledge of diesel engines, equipment, and applications, parts and service support, engine failure analysis and warranty administration.
Education/Experience:
5 to 7 years of experience in Diesel Engine and/or drive train product support sales.
At least 3 years of account management.
Bachelor’s Degree from a four year college / university or related equivalent experience preferred.
Required Qualifications/Skills:
Computer skills in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.).
Knowledge of diesel engines, equipment, and applications, parts and service support, engine failure analysis and warranty administration.
Experienced in account management
Excellent communication skills across diverse audience.
Good time management and follow-up.
Exceptional selling skills required: negotiation, cold calling, closing, and follow-up.
Possesses networking and strategic relationship building skills.
Values:
At Yancey Bros. Co, we are always looking to add people to our team who share our core values:
Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
Ideal candidates will demonstrate the following values:
Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude
What We Offer:
Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
Competitive Pay Structure
Competitive Pay
Individual Bonus Opportunities Available
Technician Tool Allowance
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Employee Wellness Program
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Personal Time Off
Paid Holidays
Paid Sick Leave
Career Development
Tuition Reimbursement
Ongoing Training
Advancement Opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)