Job Information
MSC Industrial Supply Co. Specialist, Billing Credit in Melville, New York
Build a better career with MSC.
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE (https://youtu.be/VvCFDMQRyM8) to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace.
Requisition ID :16241
Employment Type :Full Time
Job Category :Finance
Work Location :Melville, NY (CSC)
State or Province :New York (US-NY)
BRIEF POSITION SUMMARY:
Data entry position which is responsible for 1) entering new and rejected invoices into customer third party billing portals, 2) new and existing portal account setup, and 3) acting as a liaison between customer A/P teams, the MSC sales team, and the accounts receivable team.
DUTIES and RESPONSIBILITIES:
Facilitate new and existing third party portal account setup which include customer specific portals and off shore portals. Portfolio includes third party portal setup for National, Core and CCSG customers.
Data entry into these 3rd party portals to facilitate on time payments from customers.
Review and resolve invoice exception errors within the order to invoice process to ensure all sales orders are processed timely for revenue recognition.
Review, research and resolve a variety of internal and external customer inquiries related to third party billing. Initiate communication to external customers and internal personnel to resolve customer account discrepancies.
Process third party billings via the customer’s web portal’s daily, weekly or monthly based on contractual agreement with customer.
Research unit of measure issues, pricing discrepancies, tax, freight, ship to/ bill to accuracy and specific code detail relevant to the customer. Cross reference purchase orders and MSC invoices for accuracy. Correct as needed
Fosters the MSC culture in the department and throughout company to ensure unity of purpose and fulfillment of MSC’s mission.
Facilitate and participate in conference calls as needed and provide guidance to customers and sales.
Research root cause problems delaying payments and correct as necessary
Work closely with Buyers and branch personnel for PO verification and accuracy
Work closely with the Sales Team on setting up 3rd party portals within company policy.
Participates in special projects and performs additional duties as required.
INDICATES ESSENTIAL DUTIES
To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
EDUCATION and EXPERIENCE:
High School diploma or the equivalent is required. Bachelor or associates degree preferred.
Three to five years customer service or customer facing experience required.
AR, Credit and Collections or Billing experience preferred
Industry or distribution experience preferred.
SKILLS:
Exhibits customer focused behaviors, and builds positive relationships with internal and external customers
Ability to troubleshoot, problem solve, perform research and analysis.
AS400 and Oracle/JDE or SAP experience preferred
PC experience (Word, Excel, etc.) is required. SAP experience preferred.
Excellent oral and written communication skills are required
Basic knowledge of general accounting principles is required.
Why MSC? People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.
When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, Associate Inclusion Circles: Women, Pride, Black, Veterans, HOLA and DisABLEd as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.
Equal Opportunity Statement: At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law. By applying to this job you agree to the Application and Acknowledgment Declaration terms. Click HERE (https://jobs.mscdirect.com/content/Acknowledgement/?locale=en_US&previewLink=true&referrerSave=false) to review.