Job Information
Magellan Health Services Claims Resolution Specialist in Maryland Heights, Missouri
This position is responsible for accurate and timely research of all claim dispute types, timely processing of adjustments and acts as liaison between members, providers and internal claims departments. If a recalculation is warranted and modification to the payment amount is determined to be required, acting within established parameters, this role makes the appropriate payment adjustment into the claims system. Must complete duties with a high level of detailed quality and professionalism.
Assists with claim dispute resolution through research and facilitating the resolution of the problem within contractual timeframes.
Acts as a troubleshooter to resolve claim processing problems among internal departments, including authorization issues.
Completes data entry for tracking and reporting of claim disputes.
Adjudicates claims and adjustments.
Assists in providing daily guidance for associates to obtain optimal results.
Ensures documentation is entered into the appropriate system to ensure all pertinent information is recorded both for ease of resolution by the Claims Department and service continuation for the customer.
Processes adjustments to include tracking and trending performance of root cause analysis.
Updates members and providers with the disposition of payment as appropriate.
Identifies system/benefit errors completing protocols and workflows to prevent future errors.
Handles all types of requests, inquiries and complaints accurately and timely.
Provides re-enforcement training for new and existing associates as needed.
Responds to written correspondence and phone inquiries from internal customers.
Assists with handling internal routes (i.e. rates, provider membership issues).
Seeks, gathers and analyzes relevant data to address problems effectively.
Assists with claim dispute resolution through research and facilitating the resolution of the problem within contractual timeframes.
Other Job Requirements
Responsibilities
Ability to review and interpret contract/account information to successfully resolve issues regarding claim disputes.
Demonstrated ability for problem solving, meeting deadlines, showing initiative and follow-through.
Must be a proficient typist.
Working knowledge of Microsoft Office Product Suite, specifically Excel.
Ability to simultaneously maneuver through various computer claims and eligibility platforms while verifying information while on the telephone.
Excellent verbal and written communication skills.
Must demonstrate professional call handling skills while under stress.
Customer service oriented and a team player.
Must maintain member and provider confidentiality at all times.
Must be flexible in scheduling, be punctual and maintain good attendance.
Understanding of customer service performance metrics (ASA, abandonment rate, talk time).
Comfortable adapting to change.
General Job Information
Title
Claims Resolution Specialist
Grade
20
Work Experience - Required
Claims, Customer Service
Work Experience - Preferred
Bilingual
Education - Required
Education - Preferred
Bachelor's
License and Certifications - Required
License and Certifications - Preferred
Salary Range
Salary Minimum:
$41,505
Salary Maximum:
$62,255
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.
This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
Magellan is the employer of choice for hard working people interested in making a difference in the health care industry and in the communities where we work and live. Our strong culture of caring is the common thread in both our business strategy and our work environment. We value professional growth and development, total health and wellness, rewards and recognition as well as employee unity. Magellan is a place where you can thrive.
Magellan is committed to providing equal employment opportunities to employees and applicants for employment without regard to race, color, creed, religion, sex, gender identity and expression, sexual orientation, marital status, age, national origin, ancestry, citizenship, physical or mental disability, disabled veteran or veteran of the Vietnam Era status, or any other factors protected by law.
Magellan is committed to meeting applicable Federal labor and employment law posting requirements by providing necessary posters in a format which is easily accessible and conspicuous to all applicants. Copies of applicable posters are accessible by clicking here (https://www.magellanhealth.com/media/760295/mg-federal-contractors-applicant-english.pdf) .
Warning: Employment Scam
It has come to our attention that a false representative is contacting potential candidates and offering them work at home positions with Magellan Health. “Interviews” are conducted completely through email and the false job offer includes the promise of a check to be issued to the candidate for the purposes of setting up a home office.
Please know that Magellan Health does not interview any candidate through email, nor do we issue checks to candidates to set up home offices. All of our available positions are posted on legitimate job boards and our recruitment team directly contacts candidates should there be a fit.
If you suspect you are being contacted by a false representative of Magellan Health, please call 410-953-2911