Job Information
US Tech Solutions Desktop Support Analyst in Marshalltown, Iowa
This is a Senior IT Support position within the North America Enterprise IT Team with the following main
The Desktop Support Analyst devises and executes the solutions for workstation hardware and software issues or for segments of more complex software problems. The position assists with the installation and support of new and upgraded workstation hardware and software and ensures the integrity and optimal operation of the hardware and software as assigned.
This position assists with recommending, implementing and documenting new hardware and software solutions that improve the associate workstation experience. This also includes suggesting changes to existing policies and procedures or assisting with the creation of new policies or procedures to improve the overall customer experience. Candidates for a desktop support analyst position should have extensive experience with desktop hardware, software applications, operating systems and network connectivity.
They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources.
A bachelor’s degree in a computer-related field and three to five years of experience installing and supporting PC and laptop hardware and software are standard requirements, although some employers are willing to substitute work experience for formal education. Additional requirements may include professional certifications from entities such as HDI (Desktop Support Technician or Support Center Analyst), CompTIA or Microsoft (Microsoft Certified Professional or Microsoft Certified Systems Administrator). Typical duties include: Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades.
Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule. Analyzing and making recommendations for hardware and software standardization Creating user accounts and managing access control based on company policies.
Responsibilities :
Support the IT and Telecommunications Infrastructure for the specified Area/sites ensuring the utilization of Hardware, Software and Communication Systems are consistent with the Global IT strategy.
Onsite support, working closely with centrally provided IT services including design, operations and service desk to meet the agreed service levels.
Build the relationship between IT and the Business to become the recognized and valued partner for the delivery of IT Service.
Provide information and assist IT Service Delivery Manager with IT budgeting and cost control
Follow and enforce Client policies regarding IT management, security, standards and procedures
Propose/Lead process improvement initiatives and collaborate with project teams to implement initiatives
Assists users with business proposal generation, regarding our standards and policies
IT Infrastructure & Support:
Ensure optimum support for end-users at all times within agreed service levels
Act as the Owner/Escalation point for issue resolution between the Business and the IT Community
Ensure that relevant IT documentation is maintained and up to date
Support and maintain the IT Infrastructure security standards to be compliant with the Client security policy
Support and maintain the IT Infrastructure systems and data access – to be managed in collaboration with Service Desk
Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning
Support and maintain the IT Infrastructure asset management – including Hardware lifecycle management and SW licensing
Support and maintain the IT Infrastructure audit compliance
Work closely with your Service Delivery Manager and Central IT Infrastructure Organization to ensure that the Agreed strategy is implemented and followed
Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)
Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group (Infrastructure, European Applications or Divisional Applications)
Uses the helpdesk as the central point for all IT issues and service requests
Communication:
Establish good working relationship with users and other sources of support and assistance
Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service
Requirements:
Education:
- College/University degree in a related field or experience may be considered in lieu of formal education
Experience :
Minimum of 5 to 10 years’ experience within a general IT environment
Previous experience in supporting clients, servers, communication equipment (preferably CISCO)
Skills/Knowhow:
Uses basic understanding of the IT Field:
VMware ESXi / VCenter knowledge
Windows Server 2008/2012/2016
Cisco networking knowledge
CITRIX; MS Remote Access
Independently completes diverse tasks of the job and applies and enhances knowledge and skill in:
Language: English
IP networking administration and services including DNS, DHCP
Security & Compliance tools (e.g. Ivanti/LanDesk, WSUS, Symantec, FireEye)
Active Directory, GPO & policy design and support
Performs without assistance and is recognized as a specialist for:
Local Language
Microsoft Windows Operating Systems 7 - 10
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.