Job Information
Oracle QA Analyst 2-ProdDev in MAKATI, Philippines
Job Description
At Oracle NetSuite we work hard, and we work thoughtfully. We hire steadfast competitors. We hire individuals that are daring trail blazers. Oracle NetSuite employees take the hill, we prefer action over inaction, we are diligent in our mission, and we pause only to celebrate our success. And we DO celebrate, because if you don’t have fun along the way, then what’s the point?
Responsible for developing, applying and maintaining quality standards for company products with adherence to both internal and external standards. Develops and executes software test plans. Analyzes and writes test standards and procedures. Maintains documentation of test results. Analyzes test results and recommends corrective actions.
Career Level - IC2
Responsibilities
Responsibilities:
Monitor highly escalated customer-reported issue-defects and facilitate the assignment of appropriate NS Product engineers to address them promptly. Coordinate with internal teams to ensure critical issues are resolved efficiently. Strong communication and interpersonal skills are essential for fostering effective collaboration
Understand and adhere to the internal process for NetSuite’s defect life cycle, adapting to any changes and identifying any flaws that may impact the team's objectives
Utilize available tools for issue-defect troubleshooting to gain a deeper understanding of reported problems and determine the best course of action for resolution. Ability to debug JavaScript and good general knowledge about NetSuite as a product are huge advantage
Review inquiries from colleagues across different departments, providing timely responses and following up on requests as needed
Evaluate issue resolutions to craft customer-facing statements that explains the root causes of highly impactful issues to customers with clarity.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer