Job Information
ADP SBS Client Service Midwest Client Service Representative I in Makati City, Philippines
RESPONSIBILITIES: Answers inbound calls concerning payroll issues and document the same in CEH/Siebel. Provides basic payroll troubleshooting and walkthroughs. Analyzes client issues to determine if resolution can be provided on initial call or requires more time for research and follow up. Collaborate and connect with other departments such as Tax, Delivery, TSS etc. as necessary in resolving client?s concerns. Create and send to appropriate cases to Loyalty for client retention. Send cases to Sales for clients requesting upgrades or additional business/product features. Attend trainings required by the BU i.e. Year End training; training on specific updates or new tools.
SBS CS1 Profile
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