Job Information
UCLA Health Sr. Project Manager - Patient Experience, Ambulatory Operational Excellence in Los Angeles, California
Description
At UCLA Health, our vision is to heal humankind, one patient at a time, by improving health, alleviating suffering and delivering acts of kindness. With over 200 practices across Southern California, UCLA Health Clinics are uniquely positioned to provide care for patients through a comprehensive array of health services delivered where our patients live and work.
As the Sr. Project Manager, you will be responsible for implementation, coordination, monitoring, and maintaining a variety of enterprise wide efforts and multi-faceted projects to support provider services, community practice expansion initiatives, alliances, and business process improvements. You will manage these complex projects by using critical project management thinking skills, including, but not limited to, establishing scope of work and project plans, facilitating collaboration and communication between functional groups across departments, managing timelines for project tasks, reporting, ensuring goals are tracked and met, and effectively coordinating activities with the project team. In addition, you will assist in streamlining existing projects and management processes, procedures and guidelines by incorporating applicable best practices. In this role, you demonstrate managerial and leadership skills to support administrative and professional staff in project activities. You will also organize project specific and advisory group meetings and ensure that minutes and action items are generated and distributed.
In this role, you will work with clinic leaders and key system stakeholders to facilitate improvements to Clinical & Group - Consumer Assessment of Healthcares Providers and Systems Survey, patient experience metrics and the patient experience design process.
Salary Range: $64,800 - $137,600 AnnualQualifications
Required:
Bachelor's degree or equivalent experience
MPH, MHA, MBA or other related Master's degree preferred.
Minimum 5-years healthcare administrative and/or project manager experience.
Demonstrated skills in data analysis and presentation.
Demonstrated skill (intermediate to advanced level) in the use of personal computers and software programs, including but not limited to Microsoft Office applications, database management, and analysis.
Organizational skills in priority setting, following through on assigned tasks, and adhering to deadlines.
Interpersonal skills to effectively interact with and enhance communication and collaboration with staff, colleagues, administrative personnel.
Skill in working with complex organizations to comply with regulatory requirements.
Ability to function effectively in an interdisciplinary team that includes physicians, nurses, other healthcare personnel and administrative staff.
Ability to work independently with minimal supervision.
Ability to define goals in an objectively and measurable fashion.
Demonstrated ability in diplomacy, discretion, tact and sound judgment, and the ability to maintain confidentiality.
Ability to develop, implement, and evaluate methods and systems to improve efficiency.
Ability to communicate effectively
Strong project management skills with the proven ability to deliver agreed objectives with timeframes, including experience in project outcome reporting utilizing industry standards.
Experience in leading, facilitating, and implementing new programs and/or projects.
Highly Desired:
Experience serving as internal consultant for clinic leaders using data to analyze and assess needs, identify solutions and drive decision-making around patient experience
Experience conducting focus groups, interviews, and field study to assess patient experience and opportunities for improvement of patient experience metrics.
Experience identifying opportunities for improvement of Patient Experience and collaborate with key stakeholders to perform due-diligence on opportunities for improvement.
Experience synthesizing data and research about best practices to apply to patient experience design.
UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.