Think Beyond The Label Jobs

Why work for us?

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together .

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

Your opportunity

• Ensure the team meets or exceeds the service levels agreed with the team manager and our business partners for key applications

• Ensure effective coverage of the day to day needs of the business, through effective deployment of resources, management of support Incident queue and phone support coverage

• Ensure pro-active application monitoring is conducted at all key times during the day

• Ensure support calls raised by users are allocated and resolved, effectively

• Provide leadership to the team during major outages and critical incidents

• Management of application ‘take-on’ into an agree service framework

• Co-ordination of regular communication of issues, both with IT and via business communications

• Provide a resource to various project and infrastructure teams for project based work

• Be a ‘Gatekeeper’ for the production environment through regular reviews of service with product owners

• Strive to drive down IT incidents through root cause analysis and championing of technical debt requirements

• Support the team manager on key assignments and initiatives

• Co-ordinate training with support analysts to ensure the team is capable of supporting the business software to an agreed level

• Provides encouragement to team members, including the fostering of team goals and objectives identifying areas for improvement for the team

• Ensure documentation is maintained for future problem solving and ensure the documentation library for all applications is maintained, including training materials

• Support team member’s development, helps with team member problems, offer guidance, escalation point for issues and communicate point for deadlines

• Carry out other duties as assigned

  What to expect when you join our firm

• Hybrid working and reasonable accommodations

• Generous Holiday policies

• Excellent Health and Wellbeing benefits including corporate membership to ClassPass

• Paid volunteer time to step away from your desk and into the community

• Support to grow through professional development courses, tuition/qualification reimbursement and more

• All-inclusive approach to Diversity, Equity and Inclusion

• Maternal/paternal leave benefits and family services

• Complimentary subscription to Headspace – the mindfulness app

• All employee events including networking opportunities and social activities

• Lunch allowance for use within our subsidized onsite canteen

  Must have skills

• Strong, proven experience of supporting the key tools found within an Investment Management firm, such as Charles River, Imagine, Bloomberg, Liquidnet, Triton Market Axess and Tradeweb

• Solid understanding of Business Information tools, such as Reporting Services, Cognos, Qlikview, Bamboo and Crystal Enterprise

• Skills in dealing with Excel spread sheets and business logic interfaces with either market data or front office applications, SQL, and Access databases

• Proficiency in SQL, Active Directory, JIRA, PowerShell, Excel VBA

• Understanding of project management methodologies, such as Agile and Waterfall as well as ITIL, SDLC and QA principles

• Previous experience of working within a support or IT project team within the Asset Management Sector

• Ability to liaise and articulate issues, concepts and idea at all levels within IT and the business

• Good communication skills, dealing with clients and colleagues at many different levels

• Desire to follow best practice and development standards as agreed within IT

• Good time management / planning – manages their team and their own workload effectively, sets realistic and achievable targets and delivers on those targets

• Hands on approach with a high degree of Business & Technical understanding

• Questioning and analytical ability, able to form conclusions and make recommendations from issues that arise

• Proficient technical understanding of the principles of database, network and application structures

• Sound problem solving and investigative skills

• Experience in querying Microsoft or Oracle databases, tracing data through tables, views, stored procedures etc.

  Nice to have skills

• Strong leadership mentality, with drive to get the best of the team and each individual within it

• Ability to lean and work as part of a global support team – circulate important information and contributes to team discussion

• Initiative, willingness to seek and achieve improvements to processes and technology

• Communication – provide documentation, updates to stakeholders with in IT Management that is clear, precise and understandable, communicates and presents in a clear and compelling manner

• An understanding of software testing methodology

  Potential for growth

• Mentoring

• Leadership development programs

• Regular training

• Career development services

• Continuing education courses

  You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

  At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at recruiter@janushenderson.com.

  Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).

  All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.