Job Information
Fairmont Casual F&B Server, The Savoy in London, United Kingdom
“Placing extraordinary people at the heart of memories made and stories told”
Job title: Casual F&B Insider
Department: F&B
Inspired & supported by: F&B Operations Leader
Your purpose will be:
You are an ambassador for exceptional service that is the hallmark of The Savoy’s food and beverage experience. Your warm personal attention makes guests feel unique and valued, and creates enduring memories.
You will be accountable for:
Delivering a memorable and professional 5 star service experience
Advising guests through enthusiastically sharing your knowledge about our F&B offering
Delivering on all standards, policies and procedures to create memorable luxury guest experiences
Your key responsibilities & contribution will be:
Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
Assisting guests regarding menu choices in an informative and enthusiastic way
Taking reservations with all required details
Boosting our revenue through upselling and other creative initiatives
Sharing knowledge of offering, promotions, preparation, general hotel knowledge and Savoy stories
Following all safety and sanitation and COVID policies when handling food and beverage
What you will need to do this role: Essential:
1-2 years serving or hosting experience in a luxury hospitality environment
Passion for and understanding of 5 star hospitality and what it takes to deliver it
Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
Quick thinking, resourceful and able to solve problems ’in the moment’
Ability to remain calm and courteous at all times
Ability to work well under pressure in a fast paced and changing environment
Able to work collaboratively as part of a team
Willing to work in rotating shifts including weekends and public holidays
Good knowledge of spoken and written English
Rights to work in the UK
Desirable:
Basic knowledge of a POS System
Basic knowledge of Open table
Industry related certifications (i.e. WSET)
Please note that we believe in flexibility and multi skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
How you will be Extraordinary:
Your passion for hospitality and your enthusiasm for what you do are clear for all to see.
You are gifted in building authentic relationships with our guests and colleagues, tuning into what they need and always going the extra mile to make them feel special. Nothing is too much trouble.
Your glass is always half full and your positive energy is infectious.
You are adaptable, and enjoy doing a variety of different things. You would never say ‘it’s not my job!’
You work well under pressure, juggling tasks and prioritising brilliantly, so that you consistently deliver to a high standard
You have an eye for detail and are committed to doing everything you can to get it right first time for our guests and colleagues
You are constantly thinking about how we can improve the way we do things and create and even better guest and colleague experience
You are an expert in what you do best, and have the appetite to learn how to do new things
You are self-motivated, and take ownership for driving your own performance , thriving on being trusted and being given freedom in how you do your job
You work brilliantly with colleagues across the hotel so that we are one team delivering a seamless and memorable guest experience
What’s in it for you?
Being part of The Savoy family – our culture is unique!
We will trust, empower and develop you to fulfil your potential
You will benefit from training and development opportunities
We have regular social events
Competitive Salary
Laundry services & dry cleaning for uniform
31 days of holiday (including Public holidays)
Colleague restaurant
Colleague gym facility
Employee assistance program
Savoy Hotel discount
And last but not least you will get to work with a team of EXTRAORDINARY people