Job Information
Philips Services & Solutions Delivery Specialist with Spanish in Lodz, Poland
As a Services & Solutions Delivery Specialist within the Installed Base process you are responsible for the registration of installed products based on sales orders and handover documents. As a Services Specialist, you will ensure quality and functionality of Philips equipment to care of our customer’s needs. Manage service requests and ensure a high level of customer satisfaction on a daily basis.
Your role:
Registration of installed products based on sales orders and handover documents
Maintaining customer installed base for parts consumption and removal of defective items
Carrying out on daily basis analysis of data accuracy including providing data for field audits
Updating statuses of installed products e.g. scrapped, storage, dismantled, operational
Receiving, monitoring, and ensuring closure on time of all kinds of Service requests
Developing and maintaining high standards of telephone conversations and written communications with Customers and Service Providers
Our benefits:
Annual bonus based on performance achieved
Private medical care with the option to extend it to family members
Benefit System cards
Discount for Philips’ products
Wide variety of trainings & learning opportunities, including LinkedIn Learning
Employee Assistance Program
Hybrid model of working
You're the right fit if:
You have fluent Spanish & English
You have some professional experience in fields related to in customer service, supply chain, accounting, etc
You enjoy having direct contact with customers and keep a high standard of communication
You bring a positive "can-do" attitude and are always ready to lend a hand to others.
You have comprehensive PC skills, knowledge of Excel, SAP, Salesforce would be an advantage
You have the problem-solving mindset with the ability to identify improvement opportunities
You are able to multi-task and work in a fast-paced environment. Skill in prioritizing tasks required
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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