Job Information
Trinity Health Director, Customer Experience Strategy- Remote Opportunity in Livonia, Michigan
Employment Type:
Full time
Shift:
Description:
The Director of Customer Experience Strategy provides leadership for the assessment, planning and implementation of a comprehensive member-centric strategy to improve the experience of care across the care continuum. Responsible for integrating innovation, digital health solutions, data-driven insights, patient journey mapping, and cross-functional collaboration to enhance the member experience at every touchpoint and improve loyalty to the system. Collaborates with senior leadership, patient experience leaders, clinical team, IT, Human Resources, Marketing & Communications, and other departments to ensure an exceptional patient/member-centric experience in the delivery of our brand promise and alignment with Trinity Health strategies, goals and our culture framework.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran