Job Information
South Suburban Parks and Recreation Program and Facilities Supervisor in Littleton, Colorado
Job Descriptions:
Program & Facilities Supervisor - Littleton Golf & Tennis Club/Colorado Journey Mini Golf/Batting Cages
Full Time, Exempt
Application Closing Deadline: For best consideration, please submit your application materials by 4:00 p.m. April 3, 2025
Hiring Range is $60,253 to $72,892 annually based on qualifications, education and experience as it relates to the position.
Position Summary:
Under direction of the Recreation Manager, this position manages the operations and customer service of the Littleton Golf & Tennis indoor facility and the Centennial Grill, Colorado Journey Miniature Golf and Batting Cages. This position manages, develops, and implements programs and staff to support the daily operations of the tennis, golf, pro shop, Colorado Journey Miniature Golf and Batting Cages, and hospitality divisions. Directly responsible for managing the full-time Grill Supervisor and the restaurant as well as the full-service clubhouse that includes six indoor tennis courts and a par-63 executive golf course. Additionally, this position is directly responsible for the daily operations of Colorado Journey Miniature Golf and Batting Cages Performs duties in a manner consistent with the stated values of the organization.
Essential Duties:
Plans and leads the daily operations, including Pro Shop staff, of the clubhouse to ensure consistent delivery of a high level of customer service.
Plans and leads the daily operations, including all staffing of the Colorado Journey Miniature Golf Course and Batting Cages to ensure consistent delivery of a high level of customer service.
Supervises the daily work activities of full-time and part-time personnel. Recruits, interviews, hires, and trains new staff. Provides constructive and timely performance evaluations. Works with employees to correct deficiencies. Handles discipline and termination of employees in accordance with organizational policy.
Develops competent and productive staff by planning, organizing, and implementing a consistent employee training program, with a strong emphasis on safety, quality customer service, and establishing customer loyalty.
Ensures proper training of all employees in CPR, First-Aid, and AED use. Also ensures that specific liquor licensing and food/beverage handling requirements are met. Ensures proper safety and risk management procedures at the facility including first-aid treatment. Leads/coordinates various emergency response trainings/drills for all clubhouse staff.
Determines staffing needs, oversees the scheduling, assignments, and daily workflow of assigned staff, and provides backup support and assistance as needed. Reviews and approves employee bi-weekly timesheets. Works directly with Payroll to resolve any pay issues.
Prepares and monitors the budget, managing revenues and expenditures, and preparing financial reports. Prepares purchase orders, RFPs, and invoice requests. Negotiates contracts. Purchases, maintains and inventories program and facility supplies including custodial supplies, tools, cleaning equipment and more. Conducts adequate research to ensure quality and reasonable pricing of all purchases. Prepares short and long-range revenue/expenditure projections, checks revenue streams, develops and implements strategies to increase usage of assigned areas. Calculates program fees to meet cost-recovery goals. Formulates comprehensive business plans by researching and analyzing market information.
Prepares and solicits bids from outside vendors for facility maintenance materials, machinery, equipment and furnishings. Awards bids and purchases needed materials.
Administers and adheres to District policies. Prepares, enforces, maintains and modifies policies and procedures manuals that comply with local, state and national regulations. Conducts periodic staff meetings to provide and gather information; answers questions and responds to complaints and concerns, both internally and externally.
Prepares and maintains a complete facility schedule of programs and rentals.
Maintains accurate inventories for pro shop, golf/tennis facility and equipment. Assists with purchase of supplies and equipment for the facilities and programs according to District policies.
Oversees collection of all monies and ensures that the monies are handled according to District policies. Audits cash reports daily.
Ensures the general security of the facility including the control and issuance of keys.
Coordinates custodial functions to maintain the highest standard of cleanliness. Coordinates daily, weekly, and monthly building maintenance schedule. Works with Maintenance Supervisor to create and coordinate a system to monitor all mechanical systems to include HVAC, electrical, and plumbing.
Directly oversees contractual agreements for evening custodial services.
Ensures all facility-related licenses, certifications, inspections and general records are up to date and on file in compliance with all applicable laws and regulatory agencies.
Responsible for establishing, developing, and maintaining quality standards for operations.
Maintains a culture of providing excellent customer service and ensures consistency across all facilities and programs. Works to resolve any escalated customer concerns and/or complaints.
Works closely with staff members in the tennis, golf, hospitality and pro shop divisions to ensure that activities and demands for daily customers and special interest groups are being met. Continuously evaluates activities and facilities to determine community needs and identify opportunities for improvement; makes recommendations for improvement and implements changes.
Develops and maintains professional relationships with District employees, vendors, citizens, and various outside user groups to coordinate their programs and special events.
Responds tactfully, respectfully and in a timely manner to inquiries and problems in person, through email, phone and mail by providing helpful information and explanations in-line with District policies and procedures. Thoughtfully handles confrontational or stressful interactions.
Maintains records and prepares periodic reports as directed including attendance, facility usage reports, program registration, personnel reports, and others as needed. Completes all daily maintenance, incident/accident reports, and inventory logs according to district procedures in a timely manner.
Observes necessary precautions to assure general public safety. Completes regular facilities/grounds inspections, including safety audits. Identifies items to be addressed and ensures they are completed in a timely manner.
Ensures proper safety and risk management procedures at facilities. Recognizes and responds appropriately to facility related maintenance and other emergencies and dangerous situations such as evacuations, medical emergencies, suspicious behavior, etc. by reacting quickly and calmly; administers first aid as needed. Response may be required outside of normal office hours.
Coordinates with the Communications Department to develop, implement, and track results of all marketing strategies and to notify and educate the public about District events. Promotes a positive image to the public. Participates in community planning and organizational meetings.
Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of recreational services.
Attends, leads and/or participates in staff meetings, trainings, and orientations, and serves on a variety of District-wide committees. Promotes teamwork District-wide.
Attends work on a regular, reliable and punctual basis.
May be required to work evenings, weekends, and some holidays.
This job description should not be construed to imply that these requirements are the exclusive duties of the position. Incumbents may be required to follow any other instructions, and to perform any other related duties, as may be required.
Education and/or Experience:
Bachelor's Degree in Recreation Administration, Facility Management or other related field.
Two (2) years’ experience in facilities management/operations including one (1) year of personnel supervision. Experience managing a public recreation facility or restaurant operations preferred.
Any combination of experience, training and education that demonstrates the required knowledge, skills and abilities to perform the essential functions of the position may be considered.
Licenses, Certifications, and Other Requirements:
CPR, First Aid, and AED Certification or the ability to obtain upon hire.
Serve Safe food handlers certificate and TIPS required or ability to obtain upon hire within 3 months of employment.
Must possess a valid Colorado Driver License or the ability to obtain upon hire and maintain an acceptable driving record.
Necessary Knowledge, Skills and Abilities:
Knowledge of all aspects of facility management including operations, maintenance, and programming. Understands the general philosophy of recreation and its application.
Knowledge of basic techniques and methodology of organizing groups in a recreation setting.
Knowledge of issues and policies affecting people with disabilities and older adults.
Knowledge of current public health code relating to public facilities.
Ability to research, gather, organize and analyze information.
Ability to effectively manage and prioritize situations and goals to maximize available resources.
Ability to operate, train, and maintain general maintenance equipment including and not limited to a dry/wet and tennis sweeping machine.
Ability to prioritize and organize workload of self and supervised staff.
Problem solving skills to analyze complex problems and implement appropriate corrective actions.
Working knowledge of Microsoft Office applications, including Word, Excel, Outlook, and Publisher.
Must be highly motivated and take direction well.
Excellent interpersonal skills with the ability to provide outstanding customer service, establish and maintain effective working relationships, and interact with others in a professional manner.
Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness.
Excellent communication skills to express facts, data, and ideas clearly and concisely both orally and in writing; and to develop, facilitate and lead presentations.
Knowledge of budget planning and management.
Skills in recruiting, training, supervising, evaluating, and motivating employees.
Ability to work productively without supervision within established policies and procedures.
Ability to successfully establish and maintain safe environments; knowledge of and ability to perform emergency first aid procedures.
Skilled in training, communications, and public relations.
Ability to interpret and evaluate the work of staff effectively.
Ability to work a varied schedule which may include some evenings, weekends, and holidays.
Material and Equipment Used:
Regularly uses standard office equipment including a personal computer, phone, printer, and photo copier.
This position includes the operation of general maintenance equipment including and not limited to a wet/dry and tennis sweeper machine and general lawn equipment, lawnmower, trimmer, etc.
This position may need to drive a District and/or personal motor vehicle to various District facilities.
Working Environment:
This position primarily works in a busy clubhouse and office environment subject to continuous interruptions and background noises.
Occasionally works outside subject to variable weather conditions, ecosystems, and landscape.
Physical Requirements:
Extended periods spent standing, sitting, and walking.
Occasional physical work lifting up to 50 pounds.
Required to use hands and fingers to handle or feel objects, tools or controls; and reach with hands and arms.
May occasionally climb, squat, stoop, kneel, crouch or crawl.
Frequent hand/eye coordination to operate personal computer and office equipment.
Vision for reading, recording and interpreting information. Vision acuity to see close-up and at a distance with the ability to adjust focus allowing a broad field of vision.
Speech communication and hearing to maintain clear and effective communication. Must understand and be understood.
This list is not all-inclusive and represents examples of the work environment and physical demands.
We’ve Got You Covered!
South Suburban Offers:
Competitive medical, dental and vision plans
Disability and life insurance
Flexible spending accounts (FSA’s)
Happy Employees Are the Best Employees
South Suburban provides an employee assistance program at no cost that includes: counseling, financial planning, legal assistance, and much more!
Our Employee Wellness Program gives covered staff the ability to reduce their medical premium by $360 annually
Take Time Away to Do What You Enjoy
10 paid holidays per year
4 personal days per year
Earn 11.5 paid vacation days per year
Paid sick leave to rest, recover, and take care of yourself
We’ve Got Your Back
Up to 9% 401(a) Employer contribution/match that vest after 3 years of service
Trainings to grow your professional and personal skill set
Tuition Reimbursement Program that covers up to $2,500 per year
Play Where You Work
Employee engagement is a priority at South Suburban. Staff gatherings have included: pictures with the Stanley Cup, Chili Cook-Off, Ice Cream Social, Shuffleboard Tournament, Employee Appreciation Luncheon, just to name a few
Monthly wellness challenge opportunities and staff recognition honors
We LOVE Our Facilities and So Will You:
Free daily admission to recreation centers, tennis courts, ice rinks and swimming pools
50% off food at South Suburban restaurants
$5 to $10 for nine holes of golf at four different courses
SSPRD offers an excellent comprehensive benefit package including but not limited to: Medical/Dental/Vision. For a more detailed overview please view the Benefits Guide for Full-Time Employees (https://careers.ssprd.org/portals/2/Full-Time-Employee-Benefits.pdf?undefined&frame=1)
About Us
Our mission is to foster healthy living through stewardship of the environment, parks, trails, and open space by providing recreational services and programs.
We serve residents in Bow Mar, Columbine Valley, Centennial west of I-25, Littleton, Lone Tree and Sheridan and unincorporated portions of Douglas, Jefferson and Arapahoe counties. We operate four full-service recreation centers, golf courses, outdoor pools and restaurants, two ice centers and miniature golf courses, a botanical garden event center, a BMX track, a sports dome, batting cages, an entertainment center, a hotel and a nature center. In addition, we maintain nearly 3,800 acres of developed and open space land, including 119 multi-purpose athletic fields, more than 100 parks, nearly 80 miles of trails, 60 playgrounds, 56 tennis courts, and the 880-acre South Platte Park.
Required Experience:
Keyword: Program and Facilities Supervisor
From: South Suburban Parks and Recreation