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This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4230862 ABOUT YOU

Are you passionate about delivering scalable solutions and experiences aligned with business strategies, and ready to join an inclusive work environment committed to excellence, to precision, to constant improvement, to new ideas, and to delivering value? If the answer is \"Yes!\", then we have an exciting opportunity for you based in our North Little Rock, AR headquarters.

The Customer Credit & Collections Specialist will play a key role within our Global Business Services (GBS) team and be responsible to perform credit and collection activities. You will work closely with stakeholders across and at various levels within the organization to further implement our credit and collections strategy, drive reductions to our cash conversion cycle time, continuously improve our processes, and improve our overall customer satisfaction.

WHAT WE CAN OFFER TO YOU

Our mission is supported by our Principles: We Value Our People, We Value Our Community, We Value Our Clients, and We Value Our Shareholders. We care for the well-being of our people and offer:

• Mentorship and professional development resources to advance your career
• Direct exposure to our industry\'s leading experts who are solving the world\'s toughest environmental challenges
• An entrepreneurial environment where you can learn, thrive and collaborate with talented colleagues
• Opportunities to engage and contribute in our Diversity, Fairness and Inclusion and Women Empowering Leadership employee resource groups
• Competitive compensation package: \$20 - \$24 per hour
• commensurate with accomplishments, performance, credentials and geography
• Competitive medical, dental, and vision insurance coverage
• 401k with a competitive 4% employer match
• Progressive vacation policies, company holidays and paid parental leave benefits to ensure work/life balance
• A financial assistance program that supports peers in need, known as the Montrose Foundation
• Access to a student loan planning tool to optimize your student loan payoff plans and compare student loan rates with lenders.

We are looking for an experienced candidate that possesses industry best-in-class credit and collection skills within a multi-channel business model and has utilized collection-specific software systems, exhibited excellent verbal and written communications, has a proven track record of successfully recovering aged and delinquent customer accounts, understands how to continuously improve processes, and values improving customer satisfaction. This role will be responsible for working closely with internal stakeholders and for contacting clients to collect outstanding balances, negotiating payment arrangements, resolving issued related to overdue balances, providing reporting and analysis to leadership, engaging in special projects, etc.

This candidate believes in innovation and challenging the status quo, pressing for efficiencies of process and new ways to best service the customer while achieving the company\'s desired performance outcome. He/she understands the importance of data-driven decision making and effectively measuring performance through regular KPI reporting and monitoring.

A DAY IN THE LIFE

Account Management:

• Manage a portfolio of aging or delinquent accounts to collect outstanding balances.
• Conduct thorough account reviews and update records with the latest information.
• Proactively identify and assist in timely resolution of unapplied and/or misapplied customer payments to prevent and/or clear past due balances.
• Focus on continuous improvement - refining current processes, tools, and servicing capabilities that further enhance both customer and stakeholder experiences and financial results.

Customer & Stakeholder Interactions:

• Contact customers via phone, email, and mail to discuss overdue balances.
• Negotiate payment plans and settlements within company guidelines.
• Provide exceptional customer service and maintain a professional demeanor during all interactions.
• Work closely with and support key stakeholder and business partners in fulfilling their needs.

Record Keeping:

• Document all collection activities, customer interactions, and payment arrangements accurately within the collection system.
• Prepare and maintain detailed reports on collection status and progress.

Compliance:

• Ensure compliance with Federal, State, and Local collection laws and regulations.
• Adhere to company policies and procedures during all collection activities.
• Maintain a strong control environment, particularly as it relates to SOX controls.

Problem Resolution:

Investigate and resolve any discrepancies or disputes related to customer accounts.

Collaborate cross-functionally to a