Job Information
Aerotek Field Service Technician in Lincoln, Nebraska
Job Title: Field Service Technician
Job Description
We are seeking a dedicated Field Service Technician to join our team. This role requires extended working hours and significant travel across the United States, and potentially internationally. You will provide real-time technical support, including mechanical, electrical, and programming assistance, and resolve customer issues while maintaining the company's financial and resource balance. You will also assist with parts returns, liaise with vendors and suppliers, and coordinate shipments of needed parts to customers. Training and educating customers in the use of our products is a crucial part of the role. You will also contribute to the Quality Assurance process, documenting communications and incidents with our CRM/ERP/Inventory software. When on-site, you will complete the Installation parts list to ensure arrival with needed support equipment and tools and serve as the company liaison. You will also assist with writing troubleshooting and maintenance bulletins for equipment manuals as time permits. Your role will be pivotal in ensuring adherence to standard operating procedures and product quality outcomes. You will actively support and enforce plant safety processes and practices, support Continuous Improvement initiatives, and contribute to the success of the business and team by accomplishing individual accountabilities and results.
Hard Skills
Technical support
Mechanical, electrical, and programming skills
Problem-solving
Customer training
Quality Assurance
CRM/ERP/Inventory software
Troubleshooting and maintenance
Soft Skills
Travel readiness
Customer service
Communication
Coordination
Teamwork
Work Environment
This role is equally divided between on-site work with clients, installing brewing equipment, and in-shop work, assisting with troubleshooting via phone or email. You will be traveling for 25-32 weeks per year, often during the week, with weekends at home. When not traveling, you will be answering phones and emails in the shop. You will be trained in a team of 2 for 3-6 months before operating independently. Your pay will be reflective of your work, with every hour on the clock paid for, including travel time.
About Aerotek:
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.