Job Information
Study Group Student Support Officer (Welfare & Learning Support) in Leeds, United Kingdom
Location: Leeds, Leeds International Study Centre
Contract Type: Full Time – Permanent (37.5 hours per week)
Salary: £23,400 per annum
Leeds International Study Centre and its programmes are provided by Study Group in collaboration with the University of Leeds and Leeds Beckett University.
You will be part of the Welfare and Learning Support Team within the wider Student Support Team at the Leeds International Study Centre working with the existing Welfare and Learning Support Officers supporting the welfare and learning needs of students. You will need to be highly organised, with strong IT skills and a background in student support, ideally with international students.
ABOUT THE ROLE
Manage a case load of high-level welfare and wellbeing student concerns
To provide 1:1 welfare and pastoral support to students, referring them for additional support where required from external services
To undertake bi-weekly welfare case conferences
Create and monitor Agreed Support Plans for students
To ensure effective case management of all welfare concerns and students with learning differences, health conditions and/or disabilities
To be a first point of contact for any member of staff who has a concern about the safety or wellbeing of a student.
To monitor daily attendance in line with the Student Whereabouts Policy, including monitoring Under 18s and vulnerable students.
To collaborate with the wider ISC to advocate for and embed inclusive practice within the classroom, including assisting in staff development
Create and develop welfare materials for students
To assist, where necessary, in the delivery of Progression and Student Success tutorials
To assist in organising and delivering student induction with the wider Student Experience team
To deal with general student queries – face to face, by email and phone
To foster productive relationships with internal and external stakeholders
Any other duties as required by Student Support Coordinator (Welfare and Learning Support), the Head of Student Support or the wider Senior Leadership Team
To adhere to all compliance requirements in relation to GDPR, UKVI requirements, Safeguarding and Health and Safety.
EXPERIENCE REQUIRED
Level 3 Qualification (or equivalent experience)
Experience of supporting individuals with Learning Differences, health conditions and/or disabilities
Experience of providing wellbeing advice and guidance to students or clients
Experience of working cooperatively with and motivating others
Experience of working with students or clients for whom English is a second language or from international background
Excellent organisational skills
Knowledge of higher education and the student wellbeing issues associated
The ability to diversify communication and support to individuals based on their needs and cultural background
High level communication skills with an ability to communicate with key stakeholders including students in a professional and helpful manner
Flexibility and willingness to work under pressure to deadlines whilst maintaining a professional and calm manner
ABOUT US
We are a global pathway provider in International Education, working collaboratively with over 50 universities around the world, offering over 500 undergraduate and postgraduate teaching programmes. Voted as 2017, 2018, 2020, and 2021 Global Pathway Provider of the year, our people are united with the shared ambition of providing a world-class education to talented students from across the globe.
With a truly global outlook and offices all over the world, our international team uses its expertise, knowledge, and commitment to create opportunities and add value. We are determined to grow and innovate in our field, providing our students and partners with high-quality outcomes across the higher education space
ORGANISATIONAL COMPLIANCE
Study Group is committed to safeguarding and promoting the welfare of its students and expects all staff and volunteers to share the same dedication. Applicants will be required to undergo child protection screening appropriate to the role, including checks with past employers, an Enhanced Check from the Disclosure and Barring Service (DBS) and overseas criminal records if appropriate.
Study Group processes your information in line with data protection regulations. Please see our Privacy Policy. (https://corporate.studygroup.com/-/media/Corporate-Site/Files/Privacy-policy-2018/Candidates_Privacy_Notice.pdf)
We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply asap.
Powered by JazzHR