Think Beyond The Label Jobs

**Job Title: Restaurant General Manager

Position Overview: The Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant.The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators and Team Members (20-45 employees).

Summary of Responsibilities: Profitability

• Has primary accountability for the restaurant PandL and actively manages towards desired financial outcomes
• Reviews key PandL lines to increase profitability for the restaurant
• Drives sales through proactive guest service, people development and operations management

Guest

• Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility
• Manages the guest experience through operations and timely response to Guest issues
• Problem solves guest feedback systems to determine root-causes and develops action plans to address issues
• Identifies and interacts with the community to engage prospective guest and execute on local marketing initiatives

People

• Leads the restaurants recruitment and selection process to build and retain an effective restaurant team
• On-boards new team members by training and guiding them through the certification process
• Inspires the restaurant team by effectively managing individual and team recognition programs
• Provides coaching and feedback to Team Members, Shift Coordinators and Assistant Managers to increase the restaurant teams capabilities and raise restaurant performance

Operations

• Manages restaurant labor using optimal Manager staffing and Team Member scheduling
• Enforces compliance with government regulations, employment laws and BKC policies
• Ensures that restaurant upholds operational and brand standards

*Performs duties of the Assistant Manager and Hourly Shift coordinator when necessary

Qualifications and Skills:

Must be at least eighteen (18) years of age

High School Diploma or GED required, 2 years of college preferred

1-2 years of previous restaurant management experience

Strong understanding of PandL management and drivers of restaurant