Job Information
Intermountain Health Patient Service Center Associate in Las Vegas, Nevada
Job Description:
Plays a vital role, liaison between various callers/patients and clinics. Serves as first point of contact for patients. Greets patients, obtains demographic information, verifies insurance eligibility, and conveys messages. Also serves as final contact for patients ensuring all needs have been met.
Detail-oriented, organized, team player, compassionate, excellent customer service, good verbal and written skills.
Associate will work under standard processes in documenting patient needs within electronic health record in accordance with best practices and regulatory standards.
Contributes to and supports the enterprise quality initiatives by planning, communicating, and encouraging team and individual contributions toward the quality improvement efforts.
Responsible for quality and continuous improvement within the job scope.
Scheduling mutually acceptable appointment times utilizing provider templates and the scheduling guidelines criteria system.
Convey telephone messages electronically. (EEHR tasking).
Escalate potential emergency situations to the appropriate level (Senior Associate).
Develop and maintain effective communication with all departments and services including but not limited to: clinic providers, clinic MAs, clinic PSRs, clinic managers, pharmacy support team, and health plan brokers.
Maintains confidentially per HIPPA guidelines and compliance.
Minimum Qualifications
Experience in a customer service.
Exceptional oral and written communication skills in English.
Knowledge of call center telephone and technology.
Microsoft Office applications knowledge.
Keyboarding skills and the ability to utilize computer equipment and software are required as, is experience with other types of standard office equipment.
Preferred Qualifications
Experience in a medical office environment preferred, or an equivalent amount of experience in a high-volume call center in another industry.
Physical Requirements:
Anticipated job posting close date:
06/02/2024
Location:
Nevada Central Office
Work City:
Las Vegas
Work State:
Nevada
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$17.17 - $22.32
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Intermountain Health is a Utah-based, not-for-profit system of 33 hospitals (includes "virtual" hospital), a Medical Group with more than 3,800 physicians and advanced practice clinicians at about 385 clinics, a health plans division called Select Health, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.
Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.
To find out more about us, head to our career site here (https://intermountainhealthcare.org/careers/?utm_source=Workday&utm_medium=Redirect&utm_campaign=CareerHome_workday) .
Sign up for job alerts! Click ‘sign in’ at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details.
Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email recruitment@imail.org . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
We intentionally work toward an Intermountain Health that reflects our diverse communities and provides culturally competent care, health equity, and a sense of belonging amongst all our caregivers (employees). This is an important part of fulfilling our mission to help people live the healthiest lives possible. The three pillars of our work are talent experience with Intermountain (application, internship, development, etc.), community benefit, and care delivery.
Learn more about diversity at Intermountain, here. (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/)
Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match.
Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/peak-program/)
The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.
All positions subject to close without notice.
Thanks for your interest in continuing your career with our team!