Job Information
Crowne Plaza Lansing Restaurant Server in Lansing, Michigan
We're looking to expand our team at Bordeaux, our in-house restaurant located within the Crowne Plaza Lansing, with Servers for morning and evening shifts.
About Bordeaux: Real people with a real passion for good food & spirits. Steaks, pasta, bar fare, desserts and more.
With the emphasis on seasonal, local ingredients such as heirloom tomatoes, root vegetables and greens from Ten Hens Farm in Bath, Michigan to cherries from Traverse City, to our housemade bacon jam...There's always something fresh to explore. Grab a seat at the bar crafted of century-old Timeless Timber (recovered from the Great Lakes), for a beer or cocktail.
Stylish private dining rooms for hosting a party or meeting of the minds. We're ready to wow guests with a tasty and memorable meal at Bordeaux!
Job Duties and Responsibilities:
- Greet, take food and beverage orders, and serve guests in a prompt manner.
- Strong communication skills essential when interacting with guests, wait staff, cooks, and supervisor.
- Basic math skills are used frequently when handling cash or credit.
- Strong Problem-solving and reasoning skills.
- Have the ability to work a flexible schedule including nights, weekends, and/or holidays.
- Knowledge of table service standards and appropriate table settings and service ware, as well as knowledge of all menu items and methods of preparation.
- Complete all IHG and Hotel training.
- Ability to comply with local laws regarding food handling or serving of alcohol, including the ability to take and pass the ServSafe Alcohol Safety class and exam.
- Monitor guest behavior and alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; Check identification whenever the age of a guest requesting an alcoholic beverage service is questionable.
- Knowledge of P.O.S. systems and 3rd party applications and the ability to use them effectively and efficiently.
- Clean and maintain workspace including tables, walls, windows, floors, and in-room dining carts as necessary.
- Passionate about people and customer service
- Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the Restaurant Manager or the Person In Charge (PIC).
- Additional duties as necessary and assigned.
Benefits and Discounts provided to ALL company employees:
- Holiday Bonus
- Sick time
- Travel Benefits at IHG® Hotels & Resorts Worldwide
- Friends and Family Rate at the Crowne Plaza Lansing
- 20% Discount in Bordeaux Restaurant
Retirement Plan with company match
Additional Benefits provided to FULL-TIME employees:
- Medical/Dental/Vision Insurance
- Vacation time
- Vacation Enhancement
- Personal Day
- Paid Holidays
- Funeral/Bereavement Leave
- Pet Bereavement
- Footwear Reimbursement Policy
$20,000 Life Insurance Policy
Physical demands:
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10 º F) and kitchens (+110 º F), possibly for one hour or more.
Must be able to stand and exert well-paced mobility for up to 4 hours in length and in limited space areas. Must be able to maneuver between tables.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
Requires grasping, reaching, and performing repeti