Job Information
Travelers Insurance Company General Liability Quality Management Examiner in Lansing, Michigan
Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Claim
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$96,400.00 - $159,100.00
Target Openings
1
What Is the Opportunity?
This position is responsible for providing on-going claim handling improvement through file reviews, reports, technical analysis and partnerships with Claim Centers and other Claim Organizations.
What Will You Do?
Participates in and coordinates Claim Center and other Claim organizations Quality Management Reviews. Evaluates claim handling quality by means of file reviews and technical analysis for a specific line or product.
Serves as liaison between Home Office Quality Management and local Claim Center(s) and other Claim organizations.
Develops and maintains effective relationship with field partners to achieve organizational goals and create optimal outcomes.
Demonstrates a commitment to improving the product through proactive identification of opportunities and follows through development efforts through trending and analytics.
Coordinates and/or conducts calibration training sessions and focused reviews as well as assist in Quality improvement at both local and National levels.
Identifies training opportunities through file reviews and claim consultations as well as collaborates with Claim University in the development of training materials and seminars.
Partners with Claim Legal and Claim Center General Counsel, as appropriate.
In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
Perform other duties as assigned.
What Will Our Ideal Candidate Have?
Bachelors degree preferred.
5 years claim work experience in at least one line of business.
Supervisory/Management experience preferred.
Understanding of jurisdictional laws and regulations - Intermediate
Relationship Management - Intermediate
Communication Skills - Advanced
Demonstrated strong team player with leadership ability - Intermediate
Flexibility and openness to others point of view - Advanced
What is a Must Have?
High School diploma or GED required.
A minimum of two years Claim work experience in specific (Auto, GL, WC) line of business (i.e. Personal Lines, Business Insurance, etc.).
What Is in It for You?
Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .