Job Information
Lansing Board of Water & Light Field Service Representative Support in Lansing, Michigan
The Lansing Board of Water & Light (BWL) has an opening for a Field Service Representative Support position in Lansing, MI, as part of the International Brotherhood of Electrical Workers, AFL-CIO, Local Union 352.
Position Summary:
- Responsible for various clerical and accounting functions and field service dispatching related to Electric Metering operations
*Essential Functions: *
- Enters, updates, assigns and dispatches work in accordance with daily work orders.
- Enters data to the Customer Information System (CIS) for work orders as needed
- Reconciles work throughout the day from the CIS to confirm work performed in the field and assess future work requirements
- Communicates by two-way radio and telephone with BWL personnel
- Communicates orally and in writing.
- Communicates directly with external customers
- Downloads information to and from handheld devices
- Receives and enter trouble calls into Outage Management System
- Utilizes CIS and Microsoft Office Applications (such as Word, Excel, Teams, and Outlook)
- Submits order requisitions in SAP for department materials as needed
- Works with Print Shop to order and stock forms, door hangers and any other departmental needs
- Reconciles purchasing cards
- Performs other related duties as required or necessitated by job responsibilities
- Required to follow BWL Safety Manual
- Attends training for safety awareness or skills improvement as required by supervisor, BWL or governmental agency such as MIOSHA
Why Should You Apply?
- Competitive salary, employee development, and opportunity for professional growth
- Robust time off benefits including vacation, free choice, sick leave, paid holidays
- Comprehensive benefits package including medical, prescription, dental, life insurance, long-term disability, employee assistance program
- Retirement programs including 401a (100% company paid up to 13% of base salary), 457 match up to $2,500 per year, retiree medical
- Voluntary benefits including supplemental and dependent life insurance, vision, flexible spending, AFLAC options, LifeLock anti-theft, long term care, tuition reimbursement, HOPE loan
About LBWL:
- The Board of Water & Light serves Lansing, Michigan, and surrounding areas with electricity, water, and steam
- Lansing's city charter vests the BWL with full and exclusive management of water, steam, and electric services for the city
- The American Public Power Association has honored the Lansing Board of Water & Light as one of the country's best publicly-owned utilities
The Location:
- Lansing, MI provides the opportunity to enjoy all seasons of fun and beauty. With the Grand River open for kayaking, lush golf courses, 17+ miles of trails for biking/hiking/running, Potter Park Zoo, and the sports, the arts and fine foods that comes from being near a major University, Michigan State University, there is a spot for everyone. The area is a short drive from Lake Michigan's shore line where there is views of natural beauty, boating, fishing, and windsurfing.
Pay Range: $29.24 - $34.50 per hour