Job Information
ABB INC Service Installed Base and Program Manager in Lakewood, Ohio
Service Installed Base and Program ManagerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences. This is a position with global grade 12 Your role and responsibilities ServIS Data Integrity: Leading Installed Base Managers in the local divisions within the HUB, maintains ownership for ServIS, ABB's platform for Installed Base Management, processes for entering, updating and maintaining installed base data, assuring up to date, accurate information including all ABB automation and electrical system installation data, product revision and lifecycle status, customer site information, service history, Care contract status, and open service opportunities Automation System Data Scans: Promote and manage the collection of control system installation details using the My Control System Data Scans on automation projects and through field service operations and assure on going system assessments are collected and uploaded into ServIS to assure IB data accuracy Market Transparency / Annual IB Service Potential: Responsible for the annual Market Transparency (MT) process in which the installation data is reviewed and assessed for per unit service potential by industry and service category. Uses MT data to identify markets with highest opportunity for service sales based on the PAEN Service Strategy, and performs analysis to identify "white space" or specific installed base equipment or sites requiring service, such as a life cycle upgrade Installed Base Account Allocation & Sales Coverage: In conjunction with PAEN Sales Management, assure that each customer site with automation or electrical equipment is assigned to an ABB salesperson or a certified PAEN Channel Partner. Maintain records of account ownership and update as changes in the sales organization occur. Maintain the IB Sales Coverage metric that measures sales activity at each customer site and provide regular reports on ABB sales engagement to target Sales Pipeline Development: Installed Base Walk Throughs are meant to build the service pipeline by identifying new opportunities for service sales. In cooperation with PAEN Sales Management, lead annual IB walk throughs, where each salesperson and the PAEN Service team review all assigned IB sites, confirming site contract status and system installation lifecycle status and evaluate each account for new service opportunities including spare parts, Care contracts, digital, software and hardware upgrades, etc. Assure new opportunities get created in Salesforce.com Installed Base Reporting: Provide monthly, quarterly and annual installed base reporting as necessary to support PAEN Service Management. Create/run reports on customer or installation data as requested to support service sales and business development for whitespace analysis Automation Software Maintenance: Automation Software Maintenance (ASM): ASM is ABB's control system lifecycle management program and is sold through Care contracts to provide customers with software patches, updates and upgrades, along with system documentation, lifecycle support, and system analytic tools. The program manager for ASM is responsible for the sales across the HUB, providing product training to sales, proposals and business development personnel. Provides consultation to sales for matching product variations to customer need and is responsible for the first level of software discount approvals within the HUB Software Factory (SoFa) License Management: SoFa is ABB Process Automation's license management system for ABB control systems. The Installe