Job Information
Arizona Department of Economic Security Front Desk in Lake Havasu City, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6521624
London Bridge Resort is offering an exciting opportunity for a guest-focused, friendly, outgoing individual to greet and assist guests as our Front Desk Agent during various hours and days of the week (morning, night, weekends, and holidays). The ideal candidate must multi-task effectively and must be able to work in a fast-paced environment. Our friendly Front Desk Agents exhibit an eagerness and commitment to surpassing guest expectations at every turn.\ \ Role Summary
- Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stay
- Relate to guests in a friendly and helpful manner*Ensure satisfaction by going the extra mile
- Anticipate and respond to guest needs
- Handle all aspects of guest registration, which can include:
- Expediting the check-in/check-out process with swift computer and cash register skills
- Following hotel rate structures, discounts, and selling strategies
- Issuing room keys
- Informing guests about hotel features and amenities, as well as local attractions
- Satisfying special requests whenever possible
- Find solutions quickly, and confidently address and resolve guest concerns
- Remain flexible and adaptable in a consistently busy hotel environment
- Collaborate with all hotel departments and utilize your complete knowledge of hotel operations
If you\'re a people pleasing enthusiast with a professional attitude, we look forward to reviewing your qualifications.The qualified, proactive candidate will be responsible for customer service, checking in/out guests, and responding to guests requests