Job Information
STATE OF NEW HAMPSHIRE - Department of Health & Human Services FAMILY SERVICES ASSOCIATE (Job ID# - 45385) in Laconia, New Hampshire
FAMILY SERVICES ASSOCIATE (Job ID# - 45385)
Location: US:NH:LACONIA
Occupation Category: 43-0000 Office and Administrative Support Occupations
Employment Type: Part-Time
Post Date: 12/06/2024 - Close Date: 01/08/2025
Salary: 15.930-20.800 USD
Description
State of New Hampshire Job Posting
Department of Health and Human Services
Bureau of Family Assistance
Laconia District Office
FAMILY SERVICES ASSOCIATE
#TMPPPT5725
$15.93-$20.80 USD
29.5 hour per week
*See total compensation information at the bottom of announcement.
YOUR EXPERIENCE COUNTS: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education. Please see Minimum Qualifications for specifics.
The State of New Hampshire, Department of Health and Human Services, Bureau of Family Assistance has a full time vacancy for Family Services Associate.
*SUMMARY: *
SCOPE OF WORK: Provides direct client service by performing interviews to gather client information required to determine eligibility, determining potential eligibility, accessing the electronic benefit transfer (EBT) system, and disseminating program and service information to clients of the Bureau of Family Assistance (BFA). This position is assigned to BFA, Field Operations, in a District Office (DO), and reports to the DO Supervisor.
MINIMUM QUALIFICATIONS:
Education: High school diploma or high school equivalency. Each additional year of approved formal education may be substituted for one year of required work experience.
Experience: Two years' experience in customer service, explaining rules and regulations, interviewing, claims examination or similar audit and verification activities, direct social service delivery, or implementing technical instructions.
License/Certification: Must possess valid drivers license and/or have access to transportation for travel to attend training, and/or for temporary assignment or reassignment to other District Office locations within 50 miles of assigned location.
* SPECIAL REQUIREMENTS:*
- Must be able to travel to District Offices up to fifty miles away from assigned location in order to provide coverage as assigned, and to attend mandatory job training.
- Must be able to work overtime when needed.
RESPONSIBILITIES:
Reviews program applications for completion and accuracy and updates inaccurate or missing information in the automated eligibility system, New HEIGHTS. Identifies expedited cases and applications that are ineligible due to income, resources, and shelter and utility costs. Schedules expedited clients within timeframes and denies ineligible applications in Client Registration due to income, resources, and household composition.
Performs eligibility determination assistance activities including: answering phones, routing callers, and