Job Information
Avanade Inc. HR Service Delivery Lead (Japanese Speaking) in Kuala Lumpur, Malaysia
Elevate your HR career by joining Avanade, where people and performance thrive together.
Come join us
As our Japan Services Delivery Lead, you will use your strong knowledge of HR processes, programs and systems, and service delivery to oversee the day-to-day operations of our centralized team. You will also collaborate with key stakeholders across our organization to optimize and scale your team’s delivery of efficient, effective, and impactful HR services to our employees and leaders in Japan.
What you will do
Provide direct leadership and coaching to a team of HR transactions and inquiries specialists, focused on providing timely and accurate delivery of HR services
Oversee the delivery of a wide range of HR services, including but not limited to employee onboarding, offboarding, payroll administration, benefits administration, HRIS maintenance, and employee data management
Support continuous improvement initiatives, with a special focus on reducing friction and manual intervention throughout our employee lifecycle for Japan
Set clear performance expectations, manage workload and support capacity planning and resource forecasting
Monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure service delivery meets or exceeds expectations and regularly report on our overall delivery health
Participate in the creation and delivery of large-scale global projects and initiatives
Skills
Minimum of 6 years of experience in HR Operations, with at least 3 years of experience in a shared services environment and 3 years in a mentorship, supervisory or leadership role
Proficient in both Japanese (min JLPT N2) and English
Proven track record of partnering with or leading remote or globally disbursed talent
Ability to communicate technical information to both technical and non-technical stakeholders
Previous experience leading change management, service delivery or program management globally
Experience redesigning, revamping or originating new processes and experiences and leading implementation
About you
Characteristics that demonstrate success for this role:
Consultative, collaborative, relationship builder
Resilient, adaptable, flexible
Intellectually curious and passionate about tech
Enjoy your career
Some of the best things about working at Avanade:
Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
Real-time access to technical and skilled resources globally
Dedicated career advisor to encourage your growth
Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits: [1] Employee Benefits at Avanade (https://www.avanade.com/en/career/benefits)
A great place to work
As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our [2] Inclusion & Diversity page (https://www.avanade.com/en-us/about-avanade/inclusion-and-diversity)
Create a future for our people that focuses on:
Expanding your thinking
Experimenting courageously
Learning and pivoting
Inspire greatness in our people by:
Empowering every voice
Encouraging boldness
Celebrating progress
Accelerate the impact of our people by:
Amazing the client
Prioritizing what matters
Acting as one
Learn more
To learn more about Avanade check out these links:
[3] LinkedIn (https://www.linkedin.com/company/avanade)
[4] Inside Avanade Blog (https://www.avanade.com/en/blogs/inside-avanade)
[5] Avanade Careers (https://www.avanade.com/en/about-avanade/careers)
References
Visible links
https://www.avanade.com/en/career/benefits
https://www.avanade.com/en-us/about-avanade/inclusion-and-diversity
http://vhttps://www.linkedin.com/company/avanade
https://www.avanade.com/en/blogs/inside-avanade
https://www.avanade.com/en/about-avanade/careers