Job Information
Hyatt Duty Manager (Local Only) - Alila Bangsar Kuala Lumpur in KUALA LUMPUR, Malaysia
Description:
Job Summary
As a Duty Manager, you will play a pivotal role in overseeing daily front office operations, ensuring a seamless guest experience, and upholding Alila’s commitment to personalized luxury. You will be a key point of contact for VIP guests, oversee service standards, and step in as the senior leader in the absence of higher management.
Key Responsibilities:
Welcome and assist all VIP guests, ensuring their experience is exceptional.
Oversee arrivals, departures, and special attention guests, ensuring smooth check-ins and check-outs.
Monitor and manage room availability, coordinating with reservations for group check-ins and cancellations.
Assist the Assistant Front Office Manager in developing and refining departmental policies and procedures, ensuring Hyatt brand standards are consistently implemented and upheld.
Handle guest complaints, service recovery, and special requests with professionalism.
Supervise night audit procedures and ensure financial transactions, credit adjustments, and rebates are accurately recorded.
Maintain clear communication with internal teams and external agencies to optimize guest services.
Ensure the security of room keys, safe deposit boxes, and guest belongings.
Oversee and maintain the lobby areas (Ground Floor & Level 41), ensuring cleanliness and a welcoming ambiance.
Act as Chief Warden and First Aid Officer, leading emergency response efforts as needed.
Support and mentor Front Office team members, ensuring adherence to Hyatt and Alila brand standards.
Conduct daily briefings, monitor team grooming, and drive upselling opportunities.
Lead hotel operations in the absence of senior management, ensuring a smooth and efficient guest experience.
Qualifications:
Qualifications & Requirements:
Previous experience working in a Front Office Team as a Team Leader, Supervisor, or Duty Manager within an upmarket or lifestyle hotel environment.
Excellent time management skills with the ability to multi-task and remain composed under pressure.
A natural leader with strong coaching, mentoring, and motivational abilities to inspire the team and drive outstanding results.
Flexibility to work on a rotating roster, including weekends and public holidays, ensuring smooth operations at all times.
Passion for creating unique and effortless guest experiences.
Join us at Alila Bangsar Kuala Lumpur, where luxury meets contemporary hospitality. If you are a dynamic leader with a guest-centric approach, we invite you to be part of our team!
Primary Location: MY-10-Kuala Lumpur
Organization: Alila Bangsar Kuala Lumpur
Job Level: Full-time
Job: Front Office
Req ID: KUA002875
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.