Job Information
Cisco Working Student Experience (part-time or full-time), Poland in Krakow, Poland
Location: Kraków - following the Cisco hybrid work approach
Start date: Early July 2024
Duration: 3 months minimum (up to 1 year) - full-time and part-time option
You will be joining the EMEA Early in Career Team which encompasses our dedicated Interns, Graduates and Apprentices. Daily, you will work closely with our Digital and Renewals teams across EMEA.
Key Responsibilities and Activities
Improve our Contact-ability rates in the Digital and Renewals customers, accurately identifying the contact person(s) responsible for the company’s implementation and adoption of their Cisco Solutions to achieve the desired business outcomes.
Through sourcing across Cisco’s various internal tools, databases and LinkedIn
Through proactive outreach directly to the customer
Through internal liaison with Cisco partner and customer-facing teams
Build awareness of and emphasize the value of Cisco Support Services and digital Self-serve channels when engaging with customer contacts.
Maintenance of a high-quality customer contact database with frequent updates on digital and direct customer feedback.
Record customers' contacts in the sales tools, update internal databases and report on the customers' sentiment.
Your profile
Proficient in English and second language benefit (e.g. German, French, Arabic, Spanish)
Developed interpersonal skills and flexibility to talk with business and technical professionals.
Self-confidence and influencing skills.
Willingness to continuous learning, team-oriented demeanour and multifaceted approach to work.
Good understanding and interest in technology.
Interests in communication technology, digital security, SaaS business would be appreciated.
Customer service, sales or customer research experience is considered an advantage
You are currently based or eligible to live and work in Poland with no additional VISA sponsorship from Cisco
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.