Think Beyond The Label Jobs

JOB SUMMARY: Process Chapter 7 and Chapter 13 bankruptcy petitions, termination of automatic stay, discharges, dismissals, and further documentation to secure the position of the Credit Union and its claims relative to the bankruptcy.

PRIMARY RESPONSIBILITIES: Receive and process bankruptcy notifications and court orders from all bankruptcy courts, attorneys, members, internet, and other sources.

Input and prepare Chapter 7 bankruptcy claims, reaffirmation agreements and supplemental forms. Correspond with attorneys who represent bankruptcy debtors.

Monitor and manage court deadlines associated with caseload.

Send and receive correspondence with attorneys and Trustees.

Use internet and electronic court systems associated with bankruptcies to perform tasks, including but not limited to, look up documents and payments, pull notices, orders and motions.

Review, update and perform maintenance on the core operating system, online banking system, collection system, work assigned bankruptcy collection queues and send notifications to various Credit Union departments and specified vendors of the bankruptcy filings and status.

Review any exceptions to the claims filed by the debtors attorney and communicate with attorneys, trustees and other relevant parties to resolve exceptions.

Testify in legal proceedings on behalf of the Credit Union, when required.

Quote payoffs on any account included in bankruptcy, when appropriate, to members and staff.

Process attorney invoices for payment.

Update and distribute department reports and spreadsheets to reflect current status of bankruptcy claims.

Ensure sensitive and personal member information on Credit Union documentation is redacted prior to filing in court system.

Ensure compliance with Consumer Financial Protection Bureau (CFPB) guidelines, various state consumer protection laws, local bankruptcy rules and US Bankruptcy Court rules.

Follow all Credit Union policies, procedures, and regulations.

Represent the Credit Union in a professional manner (including but not limited to appearance, behavior, and performance).

Maintain regular and predictable attendance.

Work cooperatively with others.

All other duties as assigned.

POSITION COMPETENCIES: Service - Excellent interpersonal skills and professional demeanor. Ability to develop relationships with members to meet financial needs through the relevant suggestion and referral of Credit Union products and services.

Job Knowledge - Technically and professionally skilled in all position responsibilities and duties. Seeks new skills and opportunities for self-development.

Quality - Ability to be flexible and have a service-oriented view to fulfill member, employee, and Credit Union needs. Perform tasks with a high level of accuracy while maintaining attention to detail.

Teamwork - Ability to work as a team as well as independently to meet goals and objectives and to meet the needs of all members.

Analytical - Work systemically and logically to resolve problems, identify causation and anticipate unexpected results. Manage issues by drawing on own experience and knowledge and call on other resources, as necessary.

Communication - Demonstrate exceptional research and writing skills. Have the ability to handle situations with tact and respect. Ability to maintain confidentiality of member information.

Initiative - Demonstrate a desire to do the job to the best of ability and have a desire to learn new techniques and skills.

Planning/Organizing - Ability to work under deadlines with frequent interruption; and the ability to balance multiple projects/activities with varying deadlines.

Quantity - Ability to meet established goals.

WORK ENVIRONMENT : Work is typically done in the office at the companys principal base of business or branches. The potential to telecommute is decided based upon department needs and is not guaranteed. Travel is required oc asionally. May be required to travel to various work locations, both local and surrounding counties. Maintain access to reliable transportation. Ability to hear average or normal conversations and receive ordinary information. The noise level in the work environment is usually moderate. Responsibilities may require off-site attendance at seminars or meetings with consultants, professional, or community groups. Position requires flexible hours, including occasional and/or regular Saturdays.

PHYSICAL DEMANDS: Occasionally lift/move up to 10 pounds. Seldom lift/move up to 25 pounds. Specific vision abilities required for this job include close vision. Average, ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery. Frequently required to talk or hear, sit, use hands to finger, handle, or feel. Occasionally required to stand, walk, reach with hands or arms. Seldomly required to climb or balance, stoop, kneel, crouch, or crawl.

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