Job Information
Actalent Certified Pharmacy Technician in Kissimmee, Florida
Hiring for Pharmacy Call Center Representatives!
JOB DESCRIPTION
Be part of a team of pharmacists and pharmacy technicians working in a call center pharmacy, providing customer service for patients. Includes answering and placing calls to patients and providers, as well as prescription entry and billing. Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety.
RESPONSIBILITIES
Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Achieve and maintain productivity levels consistent with contact center standards
Utilize Pharmacy applications and vendor platforms for data entry and to optimize patient care
Collaborate on multi-level communication with patient, pharmacy, provider and insurance to deliver comprehensive care
Maintain a current national and/or state registration, certification, or license depending on state requirements
QUALIFICATIONS
Registered Pharmacy Technician in the State of Florida
High School Diploma or GED
Ability to work in a fast-paced environment
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.