Job Information
Astronics Desktop Support Technician II (2024-054) in Kirkland, Washington
Desktop Support Technician II (2024-054)
Astronics Subsidiary Astronics AES
Location Kirkland, WA
Description
JOB SUMMARY
The IT Desktop Support Technician II, under general supervision, is responsible for receiving and responding to customer requests. This includes but is not limited to hardware, software desktops, servers, networks, and telecommunications. A Desktop Support Technician II resolves and escalates technical problems according to standard operating procedures and within defined service levels. Documents, tracks and monitors problems and resolutions to ensure timely resolution and provides training to end users.
DUTIES & RESPONSIBILITIES
Provide intermediate-level support for hardware and software problems, including diagnosing and repairing desktops, laptops, and peripherals.
Collaborate with Level 3 technicians to resolve complex technical issues.
Install, upgrade, and troubleshoot software applications and operating systems.
Support and maintain network connectivity, including wired and wireless connections.
Document and track all user requests and incident resolutions in a ticketing system.
Assist in documentation of standards and methods.
Meet the attendance guidelines of the job and adhere to departmental and company policies.
Must complete all required Astronics Training programs within a set time frame.
Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed.
MINIMUM QUALIFICATIONS
Education/Experience:
High school diploma or equivalent; relevant certifications or associate/bachelor's degree preferred.
2 years of equivalent Desktop Support experience.
Solid knowledge of desktop operating systems.
Familiarity with hardware components, network protocols, and peripheral devices.
Proficiency in troubleshooting common software applications, including Microsoft Office Suite.
Excellent communication skills, both verbal and written, with the ability to effectively convey technical information to end-users.
Strong problem-solving and analytical abilities, with a keen attention to detail.
A commitment to providing outstanding customer service.
This position may require knowledge of SOX / 404 internal audit controls and related documentation.
Ability and willingness for 10% travel, which may include international.
ELIGIBILITY REQUIREMENTS
As a US Department of Defense Contractor, Astronics is bound by International Traffic in Arms Regulations (ITAR). Must be a US Person under ITAR to be eligible.
An offer of employment is contingent on successfully passing pre-employment background check and drug test which includes screening for the use of cannabis.
Base salary is $22.50 - $33.75 per hour. Several job-related and non-discriminatory factors including but not limited to experience in comparable roles, skill sets, training, education, licensure or certifications, other qualifications, market conditions and business needs influence actual salary offered.
Astronics AES offers a competitive benefits package including:
Stay Healthy - Health, dental, vision, disability, life insurance, FSA, HSA, as well as voluntary life/AD&D, voluntary critical illness, accident prevention and hospital indemnity
Save for the Future - 401K & Employee Stock Purchase Plan
Find Balance - Employee Assistance Program, Hybrid work arrangements for many positions, work/life balance culture
Time for You - Generous Paid Time Off, starting at 120 hours annually, plus 12 Paid Holidays per year
Position Requirements
See above
Full-Time/Part-Time Full-Time
About the Organization Astronics Corporation (Nasdaq: ATRO) serves the world's aerospace, defense, and other mission critical industries with proven, innovative technology solutions. Astronics works side-by-side with customers, integrating its array of power, connectivity, lighting, structures, interiors, and test technologies to solve complex challenges. For 50 years, Astronics has delivered creative, customer-focused solutions with exceptional responsiveness. Today, global airframe manufacturers, airlines, military branches, completion centers, and Fortune 500 companies rely on the collaborative spirit and innovation of Astronics.
We offer our breadth of technology solutions and services through 11 subsidiary business units and numerous award-winning product brands. Serving our customers is our first priority, and every day we honor this mission with quality, partnership, and energetic global vision.
EOE Statement Astronics is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
This position is currently accepting applications.