Job Information
Arizona Employer Patient Access Representative- Imaging Services in Kingman, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6901307
Key Responsibilities
Level One: Customer Service and Patient Satisfaction Provides excellent customer service, contributes to the overall satisfaction of the patient experience, and adheres to the Behavioral Expectations Agreement. Promptly fields and/or directs incoming calls; responds to patient and/or staff inquiries. Refers patient accounts to financial counselors when further explanation/education is needed (denied authorizations, out-of-pocket liabilities, coverage options, payment plans, etc.). Consistently demonstrates a willingness to assist co-workers to support department efficiency and to support positive customer feedback goals. Participates in on-going process improvement activities for the team. Floats to other work areas, as requested. Registration/Admitting/Discharge of Patients Demonstrates ability to preregister, register, schedule, reschedule, and discharge patients according to the defined guidelines. o Enters new patient data and/or verifies patient records are up-to-date, confirms the completeness of the electronic health record (EHR) and makes changes as necessary. o Verifies insurance eligibility and benefits within a timeframe determined by KHI. o Obtains pre-authorizations from third-party payers in accordance with payer requirements, when needed. o Ensures identified information are complete and scanned into patients electronic health record (EHR) (insurance cards, photo IDs, physician orders, and other admission documents. o Obtains signatures on all required forms. o Demonstrates ability to manage co-payments, deductibles, allowances, etc. as instructed. Patient Processing Accurately balances daily cash to include: completion of daily cash log, bank deposit slip, and daily reports to Patient Financial Services. Accurately utilizes insurance eligibility/audit tools and report/correct variances within the EMR. Quality performance scores must meet defined goals. Verifies insurance eligibility and benefits within a timeframe determined by KHI and obtains pre-authorizations from third-party payers in accordance with payer requirements. Collects upfront co-pays, deductible and coins securing deposits on self-pay and high accounts.