Job Information
Ketchikan Indian Community Nursing Unit Secretary in Ketchikan, Alaska
General Information
Job Title: Nursing Unit Secretary
Date Posted: 05/17/2024
Location: Nursing
Compensation and Hours
Minimum Salary: $21.22/Hour
Maximum Salary: $31.83/Hour
Type of Job: Full Time
Hours per Week: 40
Benefits: Health/Dental/Vision/401K
Anticipated Job Duration: Year Round
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Job Description
Indian Preference: Consistent with Public Law 93-638 and other federal laws recognizing the inherent right of the Tribe to exercise Indian Preference.
Purpose
Ketchikan Indian Community (KIC) job descriptions are a management tool to help organize duties and provide employees with the employer’s expectations with regard to a specific job classification. The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is a reasonable assignment for the position. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
Job Summary
Incumbent will assist in clerical, telephone receptionist, and other ancillary support duties with physicians, nursing staff, patients/family and others.
ESSENTIAL JOB FUNCTIONS
Telephone
Screens all non-appointment nurse calls for emergency situation per established protocols.
Establishes contact with registered nurse when family requests communication regarding patient’s condition beyond the secretary’s scope of practice.
Receives calls and chart requests for patients calling for lab and x-ray results so the nurse can return the call with the correct information available during call.
Serves as a contact for physicians expecting outside calls in provider-to-provider communication
Assist patients with special requests and direct them to the appropriate department when necessary.
Establishes and maintains effective communication and good working relationship with coworkers for patient’s benefit.
Ancillary Services
Assist nurse/provider teams with scheduling patient appointments and referrals to local facility.
Ensures that all prerequisite forms are completed before forwarding patient to Purchased & Referred Care Department.
Assists patients and providers with referral system.
Participates staff committees as assigned.
Clerical Services
Provide general clerical duties including typing, filing, and maintaining staff calendar for nursing department.
Receive, review, accurately and immediately route incoming patient correspondence, reports, records, and forms to appropriate nurse/provider team, and using our Electronic Health Records messaging system to document all incoming phone calls from patients.
Handles all daily mail delivery.
Notifies biomedical coordinator and appropriate department director of any equipment not properly functioning.
Notifies Information Technology Department for computer, printer, copier, and fax machine malfunctions.
Orders basic office supplies for department when necessary.
Performs other related duties as assigned by immediate supervisor.
KIC COMPETENCIES
Cultural Competency: To be respectful and responsive (https://www.samhsa.gov/capt/applying-strategic-prevention-framework/cultural-competence/cultural-competence-spf#be-respectful-and-responsive) to the health beliefs, practices, and cultural and linguistic needs of KIC Tribal Members. Developing cultural competence is an evolving, dynamic process that takes time and occurs along a continuum (https://www.samhsa.gov/capt/applying-strategic-prevention-framework/cultural-competence/cultural-competence-spf#cultural-competence-continuum) .
Commitment: To serve Tribal Members and beneficiaries and set a high standard for yourself in your performance; strive for results and success; convey a sense of urgency and bring issues to closure; and stay persistent despite obstacles and opposition.
Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, and monitor the needs of both internal and external customers, always talk and act with customers in mind; and recognize working colleagues as customers.
Effective Communication: Ensure important information is passed to those who need to know; convey necessary information with respect, clearly and effectively orally or in writing
Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.
Knowledge, Skills, and Abilities
Knowledge of the Health Insurance Portability and Accountability Act (HIPAA);
Skill to operate software programs;
Ability to communicate professionally over the telephone and in person in a positive and clear manner;
Ability to manage multiple tasks, including telephone, computer operations and in-person visits simultaneously;
Ability to identify and analyze cost for different expense account codes such as personnel, travel, supplies, and other related operational costs;
Ability to take verbal instruction and complete assigned project by established deadline;
Ability to be flexible in order to perform at the highest level as a team player;
Ability to utilize maximum degree of professionalism and diplomacy with those who may be experiencing a high degree of stress both mentally and/or physically (both patients and co-workers);
Ability to work independently with minimal supervision and able to prioritize assignments;
Ability to maintain confidentiality of all KIC operations and staff.
Physical Activities
Must be able to work in an office environment in a stationary position the majority of the work day.
This position needs to occasionally move about inside the office environment to access office equipment, attend face-to-face meetings on / off site as needed, zoom meetings, teleconference calls, videoconferencing, e-mail, and similar activities, etc.Routinely lifting and carrying items and boxes up to ten (10) pounds.
Large portion of time will be spent in front of computer screen, researching and reviewing various documents for final disposition to internal / external customers. Writing by hand and using a personal computer. Traveling occasionally, to out-of-town meetings and functions.
Working Conditions
The environment involves the usual risks and stress of an office environment within a public service facility. The employee may be exposed to communicable diseases. Safety precautions for employees such as blood drawing for screening of various diseases such as hepatitis, required immunizations, etc. are necessary. The employee should be compassionate, resourceful, a team player, and solution minded as one could often be working with patients who may be experiencing personal or familial health problems. The employee should be detail oriented and show integrity in their work as they have an obligation to keep patient records confidential.
QUALIFICATIONS
Licensure
Possess current valid State of Alaska driver's license with a record acceptable to KIC’s Insurance carrier.
Education
High school diploma or equivalent required. Two-year college or university degree in Secretarial Science or related field preferred.
Equivalent Training as a Medical Assistant including medical terminology, medical records, ICD9 coding, CPT coding, telephone etiquette, medical billing, and history taking may be substituted for higher education.
Successful work experience as a medical assistant or nursing assistant in medical/dental office or health care facility can be substituted for higher education.
Experience
Minimum two years’ work experience as a medical/dental assistant or receptionist.
Progressive responsible administrative/clerical work that indicates ability to acquire the particular knowledge and skills needed to perform duties of this position.
Required Job Qualifications
Can you pass a drug test?
Are you 18 or older?
2(a). Education - Do you have a GED or High School diploma
Do you have a pending charge or past conviction for DWI/DUI?
Do you have any pending charge(s) or past conviction(s) for possession of a controlled substance?
Has a driver's license, permit, or privilege ever been suspended or revoked?
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